Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World

Tudo adorei

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El Hotel es simplemente maravilloso las instalaciones las vistas la piscina el spa un lujo El personal del hotel muy educados y muy serviciales y atentos son fantásticos Nos dieron una habitación maravillosa una suite increíble estamos muy agradecidas por todo ello Las camas y almohadas súper cómodas El desayuno muy bueno Excelente

Localização e simpatia dos colaboradores

Beautiful place to stay with super easy access from airport

Nothing - all fantastic

At det ligger ved vandet

“Velkomstkager” blev ikke fjernet og lå og så gamle ud. Juice i morgenbuffet er ikke rigtig friskpresset juice og kaffen er fra en automat og smager ikke godt. Der lå også affald ved udendørspolen fra dagen før ved svømme tur i poolen om morgenen.

It is a historical building but everything else that we could have enjoyed was ruined by a very negative experience so my whole mood was bad.

The duty manager on the 12th of June was rude, obnoxious and ruined our experience. We were scheduled to stay there for 3 nights. We reached after a hot day only to find the air conditioning in the room not working. They sent someone to fix it but barely any air came out. We were hot and wanted to cool off so we accepted a lower category room where the AC was working as the hotel was full. The logical thing was to ask the hotel to give us a refund for the downgrade. After 4 hours of asking, the duty manager went to the original room and said it was cool (which after 4 hours may have cooled) and accused us of deliberately asking for a cheaper room so we could get a refund. This woman should have realised that I had booked the room knowing the price because I WANTED to. If I wanted the cheaper room I would have booked that. She kept accusing my wife to the point where she had to lose her temper. We had FULLY PAID for this room in ADVANCE. The next morning we were so disgusted with the experience, we checked out and left with 2 more PAID NIGHTS UNUSED. The manager in the morning was apologetic but that duty manager's rude and accusatory behaviour had ruined it for us. This hotel really need to teach their people the definition of hospitality. I would NOT RECOMMEND THIS HOTEL TO ANYONE.