Chateau Elan At The Vintage

Good Location, nice grounds.

Lack of complimentary water/snacks in room, despite an expensive booking. Rooms a little dated, no hand cream in bathroom upon arrival, shower door very stiff, lack of Parking outside of villa.

Villa was very spacious and comfortable, had all the necessary bits and pieces in the kitchen, bed was very comfortable.

Shower in the villa was functional but not great - the water pressure was weak, and hot water took a long time to come through. Villa should have some sort of bluetooth speaker, audio system to connect to for playing music in room (would expect that for this level of accomodation at this price point).

Staff were lovely and we enjoyed the spa bath and the gas fire. We loved the location of the villa as it felt private and had a beautiful view of the golf course.

We would have loved to order room service again on the Tuesday night we were there but it wasn’t available.

The gardens were well maintained

The signage could be improved

Everything was wonderful! The beds were super comfortable, breakfast was delicious and loved the kangaroos playing on the golf course

The location was beautiful and the reception staff were very helpful. The legends restaurant was also fantastic.

The cleanliness of the room. As soon as we got to our room, the previous guests rubbish had not been cleaned from the outside balcony area. This was very off putting and I contacted reception to have this cleaned while we were at dinner. Reception let the housekeeping team know and assured me it would be done. After our dinner we arrived and the room still had not been cleaned so we contacted reception again and a receptionist had to clean for us and also provided us a complimentary bottle of wine which was lovely however the housekeeping team really disappointed us especially considering this is noted as a 5 star place. I would definitely not give this a 5 star rating based on the above and I have never experienced that in my life where a previous guests rubbish had been left over before I entered my room. Nothing but praise for the lovely reception staff who took the initiative to clean and provide us with a bottle of wine as well.