The Westwood Hotel Ikoyi Lagos

The staff said I had a meal and was billed to my room when I didn’t. I had to pay for a meal neither my guest nor I had.

I didn’t like the fact that this is the second time I am staying at the hotel The first time I booked a superior room and was told that is a standard hotel room. The second time I booked a double superior spending more on Expedia and was also told at check in that double superior and superior are the same thing as standard I room whilst checking in. Very disappointed.

The surrounding and landscape is good. Car park is okayvtoo

Building is old, but well kept. Very clean. Professional staff, the courtesy of the staff is contagious. Good food.

The building was falling apart I had to be moved three times. The smell was very nasty, I needed to ask twice for my shower to get cleaned. A random person kept knocking on my rooms door until I told her she had the wrong room. The manager forgot to lock my door and I walked into the room without a key after going for a meeting for over 7hrs. The list goes onnnn. On my last day I had to speak to the General Manager he was nonchalant about the whole experience. It seems to be a common feedback. He did however waive my room upgrade fees. I hope to be back next time provided major renovation are completed on the rooms and amenities. Other than that the staffs are excellent especially Ufoma at the reception, she is fabulous!!! And it is a great location for businesses.

Hotel refused to honor the reservation with the included breakfast that I paid for despite showing it to them and having a Rep from Hotels.com call them. Manager Rotimi lied and said we were given the booked room. Had to make Hotels.com do a 3way call and of course they found out he was lying. Room was advertised as king sized bed with breakfast and free WiFi. We were given a double bed and told no free breakfast. Day 3 of the 6 nights booked and they finally changed the room from a double bed to a bigger room but same sized bed. Room smelled of mold, toilet was dirty but at this point we’ve had enough. I would NEVER recommend this hotel to anyone. Plus they don’t look like the pictures. Pictures are so deceiving and the staff is RUDE!!!!

For the price that this hotel charges, they provide very terrible services. First of all they did to find my booking and gave me a room lower than the one i paid for. Stayed for 5 days and no one bothered to correct this. The rooms are not the best, I had insects in my room every night, the only thing that worked was the hot water. Their breakfast is horrible, their restaurant food is crazy expensive and the entire hotel felt stuffy. Booked for 6 members of my company and every had sme complaints! This hotel needs a new management!

Great place and welcoming people...

Old room a lot of equipment spoilt . Need to check once checking in

Rooms with mold and falling apart. Changed rooms 5 times. Food normally cold, rediculusly over priced, and bland. Only good thing - staff very friendly.