Gaia Palace

Great swimming pool at the deluxe room areas, very nice clean design. Rooms ok, simple.

The food isnt the greatest. Meet is nice, salads great but other things like pasta were really bad. At the beach they charge money for sun chairs. The gym is absolutely disgusting - moldy smell, full of mosquitos, workout machines broken.

Our room was nicely located by the main pool and pool bar, drinks. Food was good, the themed nights were a highlight! The entertainment team was very good and fun to be with, especially Nathan, Davide and Irene.

The WiFi was really bad other than that the experience was great!

We liked the size of the room, the pools and horticulture in the complex are excellent, the beach and beach bar are very nice and one can watch beautiful sunset. The staff is very helpful, and animators do try to entertain. I would say it is great for families, especially with little kids.

The rooms are in need of renovation, especially the bathrooms. When showering the water flows out always and there us a puddle. The rooms were not cleaned good (dust) and mibar contained only water. They should definatly work on disinsection and extermination, because on two occasions we saw a cockroach in the bathroom and one evening when we were returning to the room, a rat ran in front of us. Breakfast is nice for a 4-star facility, not for 5*. In general, the hotel is at the level of 4 stars, not 5, which is the category. In the evening, the entire complex can smell unbearably of sewage, and mosquitoes attack in swarms after sunset. You can't stay on the terrace in the evening and play cards or enjoy a glass of wine because they bite bloodthirsty. The mosquito nets on the windows and doors must be closed at all times and care should be taken that no one gets in because mosquitoes stand on the nets and wait for an opportunity to enter the room.

there was nothing not to like

Super!

everything

The beach (but very windy) and the bed (very comfortable), the size of the room (deluxe).

this hotel is stuck in the 70's and is in desperate need of renovation it really is worse than some 3 star hotels i have stayed in! The decor is awful and the attitude of the women on reception particularly Tania was awful, they were rude and unhelpful. Our room was a deluxe but had a super cheap hairdryer that overheated and automatically switched off after 60secs, there was no soap or bathroom utilities, the safe didn't work when we arrived, the aircon didn't work when we arrived and the towels smelt so strong of bleach and even caused us to get itchy eyes and skin rashes and the cleaning was super basic they basically just do the bed and hover poorly. The worst part about this resort is the food it is literally inedible and made us sick. All the meat and fish is frozen. The juices are all powder juices and the alcohol was the lowest percentage alcohol so they basically give you diluted beer and wine. The room where the buffet is served is really hot making a lot of the food stale or taste off and there are flies all over the food. The beach is nice but they cheekily ask you too pay extra everyday to use the sunbeds luckily we had a written confirmation that the sunbeds were included in our rate so they tried to charge us but then apologised. The man at the beach bar is very rude and unfriendly and the bar is poorly stocked and very dated. The beach is at least a 8-10 min walk away and although they have golf buggies no one ever comes to give you a lift. They claim to have a gym but i don't think they have changed the machinery since the 70's, it was all old, dirty and rusty and actually dangerous to use. Although the manager did try to be nice and apologetic on the very last day of our stay I cannot stress enough that this hotel should not be 5 star and is not worth the money at all.

staff were fantastic

people putting towels on sun beds early meant you cannot always get one. need to inforce the rule or allocate