The Ummed Jodhpur Palace Resort & Spa

We were warmly welcomed with a professional treatment and clear explanations provided for the served dishes Friendly waiter, we highly recommend.

Awsm experience,, special thanks to reception staff Tapasya and Anup Singh from main gate were exceptional. Thankyou The Ummed for memorable stay!!

It was really good. Wonderful service provided by staff

Nothing special.

It was below expectations. Breakfast was poor.

I was in Jodhpur on business and booked a three-night stay here. Based on the online photos and its five-star rating, I expected a comparable experience to Ajit Bhawan — another heritage property where I stayed previously and which was outstanding. Unfortunately, that property was fully booked, so I chose this as an alternative. The location itself was not ideal. Once on the hotel grounds, you are essentially limited to what the property offers. My first impression was the lobby, which felt harshly and brightly lit rather than welcoming or relaxing. I was upgraded to a suite, which I appreciated, and the room itself was spacious and quite lovely. The accommodations were not the issue. However, the rest of the experience did not match the expectations of a five-star hotel. In the evening, I hoped to find a pleasant bar or outdoor space for drinks, but the only option was another overly bright room with little atmosphere and very limited drink selections. Breakfast the next morning was also disappointing, with minimal variety. I visited the gym as well, which turned out to be a small, windowless, and uninviting space. The grounds have potential but are poorly maintained. Aside from the main yard area, the lawn looked patchy and neglected. I had read mentions of peacocks on the property, but instead there were pigeons throughout. Overall, the atmosphere felt dreary rather than relaxing — not what you want when traveling away from home. After one night I decided to check out early. Because I had prepaid, I requested a refund for the unused nights, but this was refused and my concerns did not seem to be taken seriously.

Ambiance was good and so was staff. But hotel is pricy

hotel is pricy

I recently stayed here as a guest and had a truly comfortable and enjoyable experience from beginning to end. The room was clean, well-maintained, and provided everything needed for a relaxing stay. The atmosphere was calm and welcoming, which made it easy to unwind after a long day. What stood out the most, however, was the staff. They were friendly, courteous, and always ready to assist with a smile. Their professionalism and genuine hospitality made a big difference and added a personal touch to my visit. Overall, I was very satisfied with my stay and would gladly recommend this place to other travelers looking for comfort and excellent service.

The ONLY good point about this HOTEL is it’s infrastructure, everything else is trash. If you want to waste your hard-earned money, ruin your holidays, face most arrogant people on earth, meet the Money Hungry people, get threatened, experience arm twisting tactics, experience worst ever customer service, face insults, get labelled as thieves & cheaters, most dirty place, face broken promises, please visit at least once to see all these. This experience is for an auspicious Marriage function which is a once in a life time happy occasion for any family on the earth. - Hotel management agreed to accept the payment terms as 50% advance, 30% on check-in and balance 20% at the time of Check-out. However, the so-called director of the hotel went back on his words saying that the person he himself designated and authorised to coordinate with us has no authority to do so…..!!!!! - The hotel management resorted to arm twisting tactics for pending piddly INR 7 L( US$ 7800) out of total Rs 50 L (US$ 60,000) – only 14%, threatening us to stop the Marriage Function in spite of our pointing out that hotel management agreed to terms mentioned above & our promises that we are committed to pay the balance. - The Maha Shivratri fasting is the most auspicious occasion for any HINDU family. However, the Hotel failed to provide the fasting dish at the breakfast table forcing many guests to break the long kept fasting tradition (some are 85 years old). This is a breach of contract and only on creating recurs, hotel provided the fasting dish which a cook likes and not as per the customer desire and liking…….!!!!! - The rooms are not cleaned at all, leave aside every day, it’s only on customer’s request in presence of customer. This is an abysmal logic as the guest gets stuck in the room till the room is cleaned & also, how can housekeeping girls are allowed to enter the room in presence of a Male Guest. Also, there is no supervision on the housekeeping to maintain the cleanliness? - The Room service is horrible, for e.g. it takes 1 Hour to serve a cup of TEA in the room & that also after couple phone calls to the Reception. - There is no drainage outlet to the toilet part of the washroom and as a result, the water logging takes place. To clean the water, housekeeping takes at least 30 minutes to reach the location. We received many similar complaints from our guests. - In some of the rooms the Light fittings were not working age some guests took initiative to repair the same - There was no power connection in many of the rooms and guests were made to wait in the dark for at least 30 minutes before the restoration of power. - The guests were forced to carry the luggage to their respective rooms since there was no Bell-Boy present……! - After the room service, the used & dirty utensils like plates glasses were never picked up for 4 days of our stay at the hotel. This is the standard of cleanliness hotel maintains. We can go on and on but due to the paucity of writing space, we are cutting it short. Bottom line is that the Guests including us kept wondering if this is a 5 star hotel ? THE HOTEL RUINED OUR HAPPY OCCASION JUST FOR A PIDDLY SUM OF RS 7 l ( US$ 7800). For any further feedback, please feel free to get in touch with me on shashankd900@gmail.com

Jwala , gajendra , deepak.. all staff at the hotel are very cooperative .. we recommend the hotel while you stay in jodhpur .

The place is awesome, the housekeeping staff Ms. Jawalati is very cooperative and very helpful. She not only managed my personal stuff but also took care of the rooms and cleanliness around.