Hampton Inn & Suites Savannah/Midtown

This hotel does not meet the standards of a Hampton Inn. First, the good: The hotel is quiet. And the location is great, not far from the historic district and Tybee, and central to a lot of good restaurants and shopping. Our room was spacious. Now, the bad: * Horrible customer service. The front desk staff had zero customer service skills. They were unfriendly and unprofessional from the time we arrived until we left. And they were rarely behind the desk, but outside or taking breaks. They should not be working in any kind of hospitality. * Sink in room didn't work. Our room was a suite with a mini kitchen. The kitchen sink had no drain attached to it, which we didn't know, and discovered when we poured our drinks down the sink and they went all over the floor. There was no sign saying it was out of order, and no one mentioned it. You had to open the cabinet to see there was a rag stuffed into the pipe. * The shower gel was empty, we had to ask them to replace it. * Pillows were horribly uncomfortable. I got little sleep. * Sketchy environment. There was a couple in the garage, sitting on their car for hours, smoking pot. They were there when we left to go eat, and there when we came back. Plus, people came in off the street to eat the free breakfast. We know this because we heard them talking about it. The GOOD: The cleaning staff went above and beyond to make things right for us. Huge shoutout to Tee! The only thing that prevents me from giving them 1 star.

Hotel was clean and comfort. Hotel Charged $7/day for parking . Not as friendly as other Hampton Inns we’ve stayed in. Charged $75 for my emotional support animal which other Hampton Inns have not. Rather disappointing.

Good stay. Well located. Parking garage was key for me

I love the gym and pool area breakfast was good

It was okay. The only thing I can say is that housekeeping did not give us more towels and wash cloths and didn't take out our trash. We were there for 2 nights. Also No business center to use computer for business purposes. The breakfast could definitely been better,the sausage tasted fake and I was nauseous after a bite. Front desk staff was not in front they were always in the office. For the amount of money that I spent, it could be way better than this.

Convenient, very clean, comfortable.

Hotel was very clean. You could smell carpets were recently changed. Staff were always asking if you needed something. My only complaint was the WiFi. The Hampton WiFi was unreachable in our room and we were given a promo code to access another but that WiFi dropped constantly. While in the lobby, another guest was complaining about the WiFi also. This should really be addressed as it seems like a known issue to staff.

Great location

I thought the property was great. Super clean and comfortable. Staff was extremely nice and pleasant.

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