Ole Sereni

The housekeeping is good very clean facility

The front office is manned by crooks. First we paid for bed and breakfast via booking.com upon checking in we were made to pay breakfast again saying check with booking .com they could have made an error. It was room 216 and 417 it cannot be coincidence that both rooms have an error. 417 we were billed 219usd per night yet it was an ordinary standard room without working tv. Upon checking out we were made to pay 30usd each for an airport shuttle ride in an ordinary normal shuttle that was not even executive. Now upon seating in the shuttle about to go to airport they tell us we must pay another $60usd now for return trip to the airport that was ten minutes away. We ask how you just cleared us at front office then your driver pretends to check a physical paper downstairs not linked to the front office desk and sends us back to the first floor to pay. Day light robbery and fleecing of clients. Room 216 I had paid online $689usd for four nights with bed and breakfast via booking.com only to be told I never paid for breakfast

Le personnel, l'emplacement pour un évènement organisé a Emera Ole Sereni, la vue sur le parc national, la propreté

De ne pas pouvoir ouvrir les fenêtres de la chambre pour de l'air frais

Great place

National Park view

Los restaurantes

Había mosquitos en la habitación. Había un aparato antimoquitos enchufado, pero no era eficaz. Me picaron mosquitos cada noche. Pedí un insecticida en spray y no tenían. Muy mal

Staff was very y helpful

Mix up in the lunch order that was never resolved by our waitress.

Staff was really polite and professional at check in and other services. Big 5 Restaurant service, however, needs desperate and major improvement. Service is snails 🐌 slow at best.

Service at the big 5 restaurant. Jameni, service is atrocious. Needs MAJOR IMPROVEMENT!