SuperB Hamburg Motel

Hi the stay was amazing but the worker had a bit of an attitude while completeimg my booking but I er all it was a nice stay. Please get staff who are friendly to everyone

comfortable

Door 5 has no security. anyone can walk in. need a major update.

It was a great stay, we are Canadians and this place is perfect for short stays, great breakfast, clean rooms, clean beds ,,, perfect for me.

I booked two rooms. The one was much better than I expected. Beds, bathroom and room was as clean as could be expected. Room had a slight odor but nothing that I didn't get used to in a couple of minutes. If it was bad, I would have definitely said something. Other room bathroom was a little dirty and there was a hole in of the sheets but all that said, very fair for the money and staff was very professional.

It's ok. Front desk person was nice. It seems clean. Hopefully the sheets were clean. Air conditioner worked. It was quiet. I cant complain.

I was charged 3 times for 399 CAD and refunded 2 times but with a lower value (378). At the end I payed more than it was expected (399)

We did not stay and checked out right away. The toilet and floors were unclean. It looked like nobody cleaned the room. How much more the bed. The doors are hard to open. We forgot to take pictures because we were tired and disappointed. It was room 222. The manager on duty is not good in talking with customers. When we came in, he asked for my driver's license and started to photocopy it. I was surprised why he was taking a photocopy,. When I asked him, he just said "We need". "Don't worry". Of course we were worried. My driver's license has my personal info. I told him you did not explain it and asked him you will give the photocopy to me. I also said we've been to different hotels but this was the first time my driver's license was photocopied in a hotel. The manager offered another room and said he will take us to the room. We did not feel comfortable anymore. Why give us unclean room in the first place. He should have checked the room before giving it to customers. Travellers are tired and just want to rest. I booked in this hotel because somebody was answering the reviews so well. So I decided to try to stay overnight in this hotel after visiting Niagara Falls. We want to see and drive around Buffalo the next day. However, we just decided to check out and drive back to Pennsylvania. Why hotels.com has this nonrefundable policy 24 hours before the check in? We have to see the place first. It's unfair. This policy only protects the hotel and not the customers.

It was as expected for a $70 a night place. For the price it was fine. It is in need of an upgrade but it was clean and quiet.

Room was clean and comfortable. All i needed for an over night stay.

Comfortable beds, good tv, easy check-in, but the bathroom could have been cleaner.