Holiday Inn Express & Suites Alexandria - Fort Belvoir by IHG

Posizione ottima per Alexandria

Camera poco silenziosa, si sentiva russare nella stanza affianco

Upon check-in the front desk person struggled with checking us into our pre-paid hotel reservation. We were told it was because we booked through a third party Priceline, which I did not. The girl spoke so softly we could not hear her. When asked to speak up she continued her flat, unfriendly demeanor. I booked through the hotel site and at no time was it disclosed a third party was handling our reservation. There should be disclosure to the customer when that happens. It seems a third party reservation suggests we are a lesser customer based on the very poor customer service we received. We paid $1252 for 5 days so our reservation wasn’t inexpensive. Staff not welcoming, not good morning, no smiles or friendliness. The hotel amenities indicated a shuttle was available to take us to Huntington Metro. NOT TRUE. On Wed morning the elevators broke down and as of Fri they still weren’t fixed. Ice machine broken entire stay. Had to get ice from different floor and the elevators down. The juice service was not clean, 5 days overflow. The hot food receptacles would not stay up while trying to get our food. The scrambled eggs were not real and did not taste good. We left a day early and have not looked back. Do not recommend this hotel.

Great

My friend was stuck in the elevator. Prior to that if you wanted to use the elevator, you would have to call front desk to let them know that we were using the elevator that was only going downstairs. My friend got stuck, trying to go upstairs.