Best Western PLUS Westgate Inn and Suites

Upon check-in, I asked the front desk representative for a good place to eat. She recommended Cape fear fish may be one of the best meals I ever eat.

Everything was great

Cleanliness and location

Key card didn’t work sometimes and had to get reactivated

Nice it had a hot tub

I called the hotel directly because our flight was delayed and we were stranded in the airport for 8 hrs. We would not make it to the hotel that night and would come in the morning. I spoke to the lady and she said i would not get charged for that night, she would just take it off and we would see her i. The morning. We showed up the following day to check in and the perosn who checked us in said NO thats not how it works. I told her the person last night said we would not be charged for the 1st night. We were already stressed about delays and being stranded at the airport 8 extra hours, then had to drive 1.5 hrs to our hotel. We missed my neieces graduation because of the delay and the desk lady was super rude. Same dead bugs dead in the elevator for 2 days straight. Needs cleaned

Clean and comfortable. Location is perfect.

N/a

I liked the location and cleanliness. Everything was just so.

The key cards were not working properly.