Hotel OTONALI

Great location, just 5 minute walk from the walls. Does the job for the rate that you pay. Comfy clean beds and clean bathroom

Close to the beach and within 15 mins walking into the centre. Friendly staff, warm, clean rooms, if a little small. Value for money.

Ideal for walled city, beach and ferry!!xxxxxxxxxxxxxxxxxxxxxx

Gobsmacked. Even though I had the confirmation etc from this website the owner had given away our room leaving my husband and two young children stranded after a very long journey across France with no room for an overnight stay on one of the busiest nights in August before the ferry in st malo. I had booked the hotel ten months ago and had had several reminder of the confirmation from hotels.com in the lead up to our stay even on the day. But as it was a long time ago it was on an older debit card. The manager (who knew exactly who we were when we walked in and looked worried) has apparently tried my card on the day we were arriving and it was declined (she showed me the receipt). But rather than contact me or hotels.com to let me know and ask for an alternative card, she simply gave our room away. This website is asking for my review so it is obvious she never cancelled on the system.Completely unacceptable as with our booking she was not supposed to take the money until people stay. All she kept saying was “credit card not good” like a parrot. I rarely lose my temper but I have to say I was furious. She knew she was in the wrong but obviously she had got greedy. We luckily found a very nice (and cheaper hotel) in st malo old town which was very lucky as not many hotels have family rooms at short notice. To be honest once we were over our shock, we were glad we weren't going to be staying here as it was pretty grim on a busy junction opposite some sort of ship yard.

A perfectly adequate hotel but rather overpriced for very small room and no real facilities

Hotel was clean with friendly staff. Rooms a little small but overall very good. Location convenient for the walled city and buses to the surrounding area.

Very nice small hotel. Clean and well designed. Great if you have a car as there is a city parking lot next door. Staff are very helpful but there was a bit of a language barrier at times. The breakfast is just so-so for the price we were charged (14euro), would pass and go to a place nearby. The only more substantila problem I had was the wifi did not work well in the room and we had to come down to the lobby to get it to work.

We stayed here as we were catching the ferry to Portsmouth the following morning. Great location by the beach, harbour and a short walk to the beautiful old walled town. We received a warm welcome, a clean room with a nice shower and a comfy bed. It was only 5-7 minutes drive to the ferry port and was perfect for our situation. Would definitely stay here again.

Great location, excellent staff. Property was very good. The elevator is a bit small (used the stairs), and parking was not free as advertised in Expedia. Otherwise very good.

Title says it all really. The 'wardrobe' consisted of 4 lime green hangers on wires suspended from the ceiling and in my way when walking from my side of the bed to anywhere else. Loo, exit, mirror. How I resisted the urge to rip them down I will never know. No aircon. Had to park 200+m from hotel. Over £10 for bread, Danish, ham and cheese at breakfast. Location and staff good though.