Club Bali Family Suites @Legian Beach

As expected. Was great that we could stay a couple hours later at a minimal cost

The property is old. The photos of the exterior, grassed areas and pools are of another resort. Club Bali family suites has no pools. It has a tiny fish pond at the entrance to reception. This is the closest thing to a pool that it has. Had great difficulty getting a refund and moving to a proper resort

Chances are you’ve looked at club Bali family suites because they’re description says it’s great for families, that they have pools and kids club and the beach and playgrounds and beautiful gardens? Well, if that’s what you’re expecting DO NOT book here. Because all of those facilities are part of a different motel which club Bali guests have access too. It’s all a very deceiving marketing ploy and it sucks! This isn’t our first rodeo in Bali; we’ve come to know what to expect and love from a motel and the staff and this disappoints in every regard Every motel we’ve stayed at in Bali we have been greeted wit such enthusiasm, cold drinks and cold towels. Not here. No, not at all. We were treated almost as if we were an inconvenience. Now we travelled as a family group of 4 adults and 2 kids (including an infant) and were really looking forward to the Bali hospitality. At check in we asked about changing one room to be a 2 bedroom which they were most unhappy about and quoted us a price that exceed the price advertised right there in reception! We didn’t move rooms despite showing them they were overcharging us. They actually told us we were wrong and can’t understand the price. So we eventually head up to the room in the oldest lift I’ve ever been in. It stunk like dense old air. Not a good start The room. The room was as pictured; lounge/dining area, a small hall with a bathroom off to the side and the bedroom at the end. Exactly as we expected. What we didn’t expect however was the smell. Mildew, old, dirty air con smell. In both rooms. Coincidentally, both air cons broke on the first night. With both our kids crying in the now 38 degree room, wanting to go to bed for the night after a big day of travel we awaited the hotel to advise what we should do. 4 phone calls to reception and 2 visits to reception later we finally had a maintenance man in one room to repair the aircon. He used our table as a ladder (which was not cleaned afterwards) and came and went 3 times and eventually (to the tunes of our exhausted kids crying close to the middle of the night) or air con was fixed. Room 2 got fixed the next day (it needed re-gassing). The whole place is so dated. The showers are shower over bath. Not amazing deep plunge baths like you might expect from many of the photos. Now let’s get to outside. You’re expecting pools and restaurant and playground and stunning gardens right? Well you get them but You must first leave your motel and walk up a long driveway and enter an entirely different resort. Club Bali has their accomodation buildings and that’s all. They actually have NONE of their own extra amenities. It’s so dull and lifeless. Minimal gardens at club Bali. All the beautiful stuff you’re seeing in the photos is from the other resort. Wifi. Wifi is the only thing I can comment on positively. It works fast and well. You have to reconnect often (if you lock your phone or don’t use it for a bit it cuts off) but that’s ok. It’s otherwise good internet. The manager, if you’re unlucky enough to even meet him is unhelpful and unkind. Slightly arrogant and NEVER available. Told us on multiple occasions that the hotel does have all those facilities because we can access them. We can access the convenience store accross from the hotel; does not mean the hotel has it. They need to change their wording to say “guest of club Bali can access all the facilities of jayakarta resort because we have none of our own to offer” Anyways, be warned. Read the reviews and more importantly read the reply from the manager on the negative comments. Consider what you want from a resort as there are a million other resorts that actually have their own facilities and will offer the traditional Bali hospitality which is what makes Bali so amazing.

Smelly rooms with air conditioning that doesn’t work in the family rooms. Tried to upgrade room and was quoted 900,000 extra per night. Checked their own website and could do it for 400,000. So stuck with smelly hot rooms. Pictures really do not match description. Read others reviews.....

Complete cooking equipment, making it suitable as a family vacation spot. Quiet environment, large pool and many sport facilities, it is make a "one stop vacation place" This place is close to public entertainment facilities too

Stayed here for 5 days with a family of 4. We knew it wouldn’t be fancy and just a place to sleep and get changed in between the beach and shopping. It was better than expected and super clean. Everything is old shoe but seems to be well maintained and great for the price. Amenities of the Jayakarta were fine to use, just wish they stopped the towels on the empty deck chairs all day. Several times we couldn’t find a spare deck chair. Would definitely stay here again for a short stay.

This property will meet your needs if you are looking for a good location, decent price and average amenities. The staff is great. Property had great Balinese furnishings, maybe original, which was cool. The challenge was that when you go on your balcony you can see the soffit was starting to fall off the roof. Needs some upkeep. I would recommend the place but not likely for a high price or long stay.

I contacted the hotel twice via hotels.com, once by email and once by Facebook to ask if the hotel do transfers from the airport and could we please have an infant cot and never received a reply, communication very poor. I could even see they had seen my message on Facebook and just chose not to reply. We arrived late at night and so of course... no infant cot. There also weren’t any towels in our room so we had to ask for them the following morning, but due to the language barrier the housekeeping staff just kept telling us to leave our towels on the floor, which is fine... if we had towels to leave on the floor! So after a 10 minute exchange of feeling like we were accused of stealing towels they finally told us they’d bring some up. It’s an unusual set up where it’s right next to the jayakarta so you use their pool but pay cash for poolside service instead of charging to your room, and when we went to the restaurant the day after we arrived there was this strange moment where they wouldn’t seat us but couldn’t tell us why, it turns out that we had to pay our reception for breakfast and then they’d give us a ticket for us to take to the restaurant (owned by jayakarta) I’m sure we weren’t the first people to make this mistake but instead of telling us what to do, our family of four was just left standing there wondering what the hell was going on. So we just went to the coffee club next door where the service was superb and the wifi free.

The Jayakarta Resort is great other than the lack of sun lounges due to selfish people reserving them for extended periods when not at the pool and the ridiculous amount they charge for a Bintang (60,000 Rupiah) - around twice what you pay immediately next to the resort on the beach or street. Even much more than in nice restaurants nearby. The room was tired but about as expected as this isn't 5 star accommodation. Some of the switches on the lamps made me a little nervous. Smelled a little musty but wasn't a big bother. The cleaning left a little to be desired. You could clean you feet, walk around for 5 minutes inside and they would be black again. When our young son unfortunately threw up on the sheets they quickly replaced them, which was much appreciated. Disappointingly on check-out we were hit with a 350,000 Rupiah (approx. $35 AUD) charge as there was a small pink mark on one of the sheets from some wet bathers inadvertently being placed on the sheets. I'm sure some Napisan would have fixed them but there was no point arguing. Left a bad taste in our mouths as we left the room in tidy condition.

Needs a tea towel in the kitchen and hand towels in the bathroom. Other than that very relaxing holiday. You have the use of all the facilities at the Jayakarta and the location is across the road from Legian beach and quite central to everything.