Gstaad Palace

This is the classic hotel of the town. Located up on a hill, a short easy walk into the town if you feel like it if not the hotel has many mini vans that will take you down and pick you up. You do not feel a grand arrival. It feels old and classic. There are old and new rooms. I guess it depends on the price point but I have heard they are all going to refreshed this winter. The hotel was clean. Housekeeping very fast. A little spotty at times like leaving a trash can on the bath tub. A little noise from the disco. Service was great. Especially the concierge. You give in your room key like an old fashioned movie. The Concierge really helped my first visit to town, especially Julien . Excellent! The yoga class was great. The spa team lovely. The gym had a nice large window and light and the pools are large. Breakfast was fresh and lovely and the tea lounge a classic goi too!

Hospitality and exceptional service

My Husband and I stayed at Gstaad Palace for 3 nights to celebrate my 40th Birthday earlier this Month. I am still overwhelmed at how truly special this Hotel is and the Exeptional service we received from the second we booked to the second we left. We were upgraded on arrival to a Mountain Veiw Cosy room and i was actually in tears at how Stunning the room and Veiw was , and what a lovely suprise to have a bottle of Champagne on ice in the room for us! The cleanliness of the hotel os 10/10 The staff are so welcoming, polite and helfpul, always with a smile on their face . The food is 5* annd i especially enjoyed the breakfast in Le Grand every morning, with stunning veiws of the snowy Mountains! The Spa is the most luxurious i have ever been to, an experience like no other. I have fallen in love with Gstaad Palace , and want to thank all the staff for such an unforgettable experience.

I rarely write reviews, but Gstaad Palace truly deserves one. From arrival to departure, everything feels effortlessly first-class: discreet, warm, and impeccably managed. The staff are the real signature of the Palace — not “polite service,” but genuine hospitality with intelligence and heart. Every interaction was thoughtful, attentive without hovering, and consistently professional. The food and drink were outstanding: beautifully executed, perfectly paced, and delivered with calm confidence. Breakfast was exceptional, and every dining moment felt both refined and relaxed. The rooms are elegant, silent, and deeply comfortable, with immaculate housekeeping and details that make you sleep better and feel instantly at ease. Facilities are equally impressive — spa, wellness, and public spaces are spotless, serene, and run with real precision. What makes the Palace special is the atmosphere: a living classic with soul — grand, but never stiff; luxurious, but never cold. It’s the kind of hotel that makes you leave with genuine gratitude. 5 stars, without hesitation.

Authentic and warm place, with an incredible service. Everything was very smooth, the lobby bar atmosphere is a little gem and dinner at Le Grand was delicious. We will definitely come back!

Great hotel - friendly staff and very helpful. Spa was fantastic and gym had everything you need to get a good work-out. Second room for Pilates and stretching.

It was our second visit to this simply wonderful hotel - and being a return guest made everything even better. The staff knew us, reception remembered our tastes and everybody tried even harder to make us comfortable. The Gstaad Palace makes you feel truly at home. We love it.

The stay at the Gstaad Palace was among the best I've ever had. From the pick-up service at the train station, the check-in progress and the overall service during my stay everything went very easy and the staff was always very attentive and helpful. Staying at Gstaad Palace was like being in a fairy tale except that it was real. The views to the mountains from the room or the outside area with the pool are breathtaking. The Spa is on another level and fulfills all your wishes to relax or to work out at the gym. The food was heavenly and we had a special dinner at the Walig Hut that I can highly recommend. I will come back for sure and highly recommend staying at Gstaad Palace. This place really distinguishes itself from others through the incredible building, the service, the food and the nature around with the breathtaking views.

I started coming to Gstaad Palace 30 years ago, and have revisited this one-of- a-kind summer and ski resort hotel whenever the opportunity presented itself. It’s definitely one of the top 3 Happy Places for me in the world. Looking out the window from my room - the feeling that resonates is “the hills are alive …” The talented owner Andrea Scherz comes from a lineage of Swiss hoteliers who have safeguarded and improved on their patrimony. He takes great pride and passion in creating unique experiences for all his guests. On this visit, I discovered recent soft refurbishments in the public areas and bedrooms that have enhanced the comfort & warmth, without losing the soul and atmosphere of the place that both hotel guests and local residents so appreciate and enjoy. The innate service philosophy at the Palace prevails after all the years of care and dedication from father to son. The Concierge team is exemplary - special thanks to Julien who looked after us so well. I was very lucky with the fantastic end-of-season weather - blue skies and mid-20C’s the entire week. I would wholeheartedly recommend the Gstaad Palace and the destination with all the nearby villages to explore.

We are very ordinary tourists who decided to ‘drop in’ on the Palace for a coffee on a late summer morning. We had a 9 month old granddaughter and her parents with us. We were greeted by the most genuine, friendly staff (and I’m not a pushover) from the entrance through to the lobby bar, and everywhere we wandered in our curiosity to see the renovations and refurbishments that have been made. We were made to feel as welcome as any celebrity, and I was delighted by the pride taken by the staff concerning all aspects of the hotel. This is in direct contrast to some of the reviews I’ve read. I am not a celebrity, nor can I spend like one. However, I think people are too ready to assume that staff in grand hotels will be snooty and unfriendly. I have never found this to be the case, in hotels as diverse as the Goring in London, or the Imperial in Tokyo. Thank you, Gstaad Palace for a very happy experience.