The Pavilion

Checked in today in room no.119 for 3 nights around 12 in the afternoon , no hot water in the bathrooms, called pavilion team several times but no hot water available till now....hot water available till 12pm only and 5pm to 9 pm only.......guests who will check in between 12 to 5 cannot freshen up after a long journey.....house keeping service pathetic and take a long time.....Very unprofessional approach. Hotelier does not understand Guests requirement and pay no attention to resolve...Unpleasant experience so far from such a highly reputed heritage property.

I would definitely recommend this hotel to those going to Nainital with family . The staff are very polite and cooperative. Rooms are spacious and the aesthetics of the hotel are well maintained. The food quality and quantity were very good. An amazing place to stay with family . Date of Visit - 15 June 2024

Very pathetic experience at Pavilion,request to extend one day stay with family they denied badly and compelled to checkout...more disgusting they managed even Police complaint also.Staff is very rude particularly manager Mr.Deepak (dubious).I will.complaint this inhumane act to all concerned officials. I highly recommend NO stay at Pavilion, Nainital. Dr.Rudra P.Ojha

It was a pleasant experience. Property has nice ambience with greenery around …small garden area to relax a bit. We had breakfast, it was good. Staff behaviour was amicable. Few minor things to improve - Rat creeped into our room, that gives a bit bad picture. Hotel management can do something to avoid such experiences. Property has nice rooms ( we had a family suite). It’s about 1 KM away from Mall Road. So either you walk down or take a taxi back and forth. In peak season , taxi fares go very high around ₹200 each side. Plus, when you have to come back , it’s a climb toward hotel. If there are old age people, that becomes bit of a challenge & then only option is to take a cab, specially in the evening when you are tired after roaming around whole day. Overall experience is Good & I will suggest this hotel compare to hotels on Mall Road which charge so high room rents and offer very bad experiences in all aspects. It has its own car parking , which is a plus point.

The hotel gives the vibes of British dream . All rooms clean and neat and really beautiful with good amount of space. Regularly cleaned. The staff was really helpful and continuously ask if something is needed and assured u get great experience with no stress .Mr.Balam from the restaurant was really friendly and gave keen attention personally for any service required . We wanted to go to Cheena peak , an impromptu decision and one of the cleaning staff helped us to arrange the travel and other things instantly within half an hour. Overall other services such as game room , garden , terrace and the view was just cherry on top. Perfect place to go to ....

The room was decent and ok. The food service was done by Mr.Balam which was excellent.The food served by them can be eaten by 3-4 people. The morning buffet was very good. Kudos to Mr.Balam 👏👏👏. The room furniture can be developed much more. The restroom can be furnished more. The white tiles in the restroom made the foot stamps. The room had some noises in the midnight which was very disturbing. The restroom and room can be developed much more and more. Overall, it is a decent stay.

Please include fans in rooms. Rest all are fine.

नैनीताल ला जर फिरायला जात असाल तर माॅल रोड वर होटेल करा; हे होटेल खुप महाग, दूर आणि अस्वच्छ आहे.

It was a nice stay but initially they did not give us a nice room, later they shifted us to a better room after a complaint. They charged us for one more person,where as when I booked through you,I mentioned for three adults.

Visited with family and found this property outstanding in terms of reachability using car, ambience is open, away from Mall Road hustle, awesome food. Staff on reception was quite helpful and agreed to have few adjustments as there was a mistake while making online booking. Overall experience was awesome. Thank you