Mandarin Oriental, Sanya

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We spent 4 days at the hotel before the traffic season arrives. The room is clean, spacious and comfortable, the condition is not as new as other newly built hotels but it's good in general. The service was friendly and responsive, which made our stay easy and smooth. However, we didn't get any help with the luggage at the checkout and we had to carry everything to walk through the property (it's huge), the front desk was busy checking in groups who booked the villas (yes we stayed at much standard room) and kept us stood there for over 20mins. They could have sit us down while waiting and let us know once they finished. Would appreciate if they can be more considerating for other house guests despite the room rank they stay. Also, be careful with the car service you can book through the concierge. We got charged more by the driver at the end of the trip as we "requested different destinations", but the price setting we were told by the hotel was by daily basis i/o destination related. We didn't want to argue for such small amount so we paid the extras, to be honest we were ready to pay the tips before the driver delivered his speech, glad we didn't tip him.

Great choice for rest & relaxation. Secluded & private. Good selection of food & wine. Service is awesome. Not enough beach chairs on sand for hotel of this size. Also, beach is very rocky compared to rest of Sanya.

Traumhafte Anlage mit herrlichem Palmengarten und toller Pool-Landschaft. Das Personal war ausgesprochen freundlich und zuvorkommend. Auf der gesamten Anlage herrschte eine entspannte Atmosphäre. Das Essen war ausgesprochen gut und die Zimmer geschmackvoll und gemütlich eingerichtet.

飯店整體不錯、安靜，適合喜歡遠離城囂的旅遊人。 住市區的接送車班次較少，且只有下午才有，建議可增加上午的班次。

The staff service was just amazing. Special mention to Cathy at breakfast who served with such warmth and enthusiasm, even preparing us some fruits for our excursion, and also Francis from reception who even came out to greet us goodbye at the end of stay. The whole team from buggy staff to reception to restaurant was young and hospitable. Excellent facilities and the convenience to downtown, yet secluded on a private beach, makes Sanya Mandarin a top 5-star hotel!

親子友善，早餐很豐盛

プライベートビーチもあり景色が良い。何よりホテルのプールがかなり充実していて、我々は3泊4日の旅だったが全く飽きなかった。スタッフの対応も良いし、本当に良い休日が過ごせました。キッズルームもあるので、ファミリーにもオススメです。

整體感覺還不錯，早餐好吃！就是入住當天等行李等了很長一段時間