Kovay Gardens

Hidden gem in la cruz de huanacaxtle. Cant wait to make it back

We paid for a ground floor room with a private pool and received a 2nd floor room with less outdoor space and a hot tub only.

We were pleasantly surprised by this property. We were coming from one of the swanky resorts in Punta Mita, and actually found our suite at Vallarta Gardens to be much more updated and comfortable. The unit was meticulously cleaned, and the finishes were fresh and modern. We were in a 1BR suite and loved the large size with high ceilings, plenty of windows and huge wraparound balcony. The grounds were also beautiful and well maintained, and everyone we encountered was helpful and professional. The beach was a bit disappointing (sandy but no waves and not the best view), and while there were 3 pools, they are pretty small (and one was closed). It looks like they have some nice plans in place to add to the pool areas. All in all we were happy with our short stay here and would book this property again.

Nice condos for families or groups but limited food and drink options. Rooms are far from beach and offfe no views

This was a beautiful place to stay, the rooms more than exceeded our expectations. The staff was the best so friendly and helpful. I cannot begin to say enough about how great Aldo was he was by far our very favourite employee (and friend now). The resort itself was surrounded by beautiful gardens and lovely pools and private beach. I personally did not care for the music that was played throughout the day I expect it was supposed to be relaxing but I would have preferred something with a little more of a Mexican touch and a little lower volume. The kitchen in our suite could have used a couple of larger pots so we could have made a meal as frying pans were what was supplied and possibly a kettle. The only issue we had during our stay was we were forced into a "fractional purchase" presentation while we were there-we have travelled to Mexico for the last 10 years and have managed to never participate however the "invitation" mentioned that if you failed to show up you MAY be charged full rack rate on your credit card this was the only reason we attended. I would definitely go back to this slice of paradise but I would check on VRBO first.

Some of the best beach front in the cruise and and a fantastic swimming pool with wonderful room amenities

Very modern, clean, friendly, and quiet. This property could use more staff to keep up with peek time guest demands.

My stay at Vallarta Gardens overall was very pleasant. When I arrived I was greeted by the nicest staff members. I would suggest not arriving before 2pm for check-in because Rooms usually aren’t ready till 3pm. The grounds to the hotel is like a tropical rainforest with pools and jacuzzi’s everywhere. If you’re looking for a nice low key quiet vacation this is your place! A couple of issues that need to be addressed is the WiFi. The WiFi in the room was a 2 out of 10. If you have Sprint or AT&T don’t plan on cell service which makes it crucial to have WiFi back at the resort and in the rooms. Verizon has spotty service here. The bartenders were excellent and the waiters and servers around the pool and restaurant were very helpful! Also they only left 2 towels in the room for showers the first 2 days. Had to call and request more towels once for showers. Also one thing that really rubbed me the wrong way was on the final day check out was a noon and we were running behind so rather than going to the front office to check out in person I called the front desk and checked out over the phone. (Or at least I thought I did, I talked to a human and told them I was leaving the room at 11:45am and the maids could start cleaning at noon) At 12:45pm while literally checking into my flight at the ticket counter, the hotel (concierge) called my phone 3 times and I finally picked up while I was checking bags to tell me that I needed to pay $5 for room keys. Seriously

Aesthetically great place with very nice landscaping. but very disappointed that none of the many pools had warm water or at a temperature which you could enjoy it . so, unable to go into the pool comfortably. even the rooms with private pool , there is no way to control water temperature , so water is cold . I would not recommend this place until they have an efficient method to adjust the pool's water temperature.

Very quiet clean hotel. Only downside is the hotel automatically puts 18% tip on your bill at the restaurant which put a sour taste in my mouth.