Hampton Inn & Suites New Braunfels

Nice

AC not working in room. Hotel provided a temporary solution but could never keep the room cool. Hotel should have disclosed this in advance

Had a great time!

The room had mold in the bathroom, barely functional showers, peeling wallpaper, a shelving unit that was assembled with the top panel upside down, exposing the unfinished side to whatever guests put on it. Most of the plugs did not work. There were even marks on the wall, that APPEARED to be where pictures or other appliances were supposed to hang. our view included the pool...which had a bunch of renovation debris scattered about in admittedly neat(ish) piles. This is not a negative commentary on the staff - they were fine. it was just ultra not what we'd expect. The errors and problems I saw were *not* new. The peeling wallpaper and mold are obviously something that's been going on for a long time, but the construction/renovation debris had *clearly* been there for a long time. Overall, the hotel was bog-standard made worse by the faults mentioned above. I stayed here because I had to, and I'd do it again, but ONLY if I had to. avoid if...Oh, wait, and the phones in the hotel were down. I mean - not a big deal in our era, but Guys - COME ON.

Wasn't aware they were under construction. Very limited breakfast/gathering area. Price should have reflected (been discounted) this.

When we arrived around 6pm there was no one at the reception desk. We waited 10-15 minutes before someone finally came up. The entire lobby was under construction with plastic drapes everywhere and a very wrong smell of paint. There was no mention of construction when we reserved the room.

The hotel is being remodeled. The staff was nice.

Check in was simple and quick. Remodeling was underway but organized and instructions posted

Great location for our wedding. Breakfast was good.