The Clarence Boutique Rooms

The room was spacious and stylish. The breakfast menu was varied. Service was friendly.

All good.

Location was perfect, staff really friendly and helpful and breakfast superb

Don't like to complain but as the weather was glorious the room was stifling hot.. and fan would've been appreciated

Our stay was fine, just not what we expected. We specifically chose adults only and the About section on Expedia refers to 2 on-site restaurants. Restaurants are not in fact on-site but are a couple of minutes walk away (fine) and shared with guests from other properties in the group, which included a noisy baby one morning (not so fine when you've booked adults only.) Breakfast staff very hit and miss, quite surly at times and there were some conversations had near us that probably shouldn't have been had around guests, it was like we weren't there/were an inconvenience for a lot of them. Overall, it was quite an impersonal experience and we wouldn't return. The nicest member of staff was the young man at checkin and even that was marred by the presentation of a very sternly worded contract outlining the different ways that you could end up being charged an extra £100 for damage to the room. After a 2.5 hour journey, that was a bit of a dampener and did put us a bit on edge for the trip tbh. Also, the view from our room was really not nice at all, overlooking an overgrown garden and quite run-down residential properties. View at the front not much better. What was supposed to be relaxing time away, wasn't in the end, to be honest.

The room was well appointed and had everything we needed including Tea, Coffee and Water. TV on the wall with Freeview and a decent shower. There is a wardrobe too to hang your clothes and store your stuff. The apartments are well placed for the beach front and about a 30 minute walk into Portsmouth. Breakfast was excellent and definitely worth adding. You need to walk to the main hotel on Florence Road to have Breakfast which takes less than 5 minutes.

The room was a bit small. The bathroom door didn't close properly or lock. Cleanliness could have been a bit better, my wife found a used Vape under the bed! The room was a bit warm as well, so in the height of summer, it would be very warm at night I'd have thought. Most staff we encountered were nice, but we thought one or two were a bit miserable.

The staff were very friendly and helpful Room was clean and very nicely furnished. A few minutes walk to the town centre and its shops (pop in to One Legged Jockey, it's quite an experience!) Close to the seafront, Southsea Castle and the pier, you can watch the boats coming in and out, as well as the traffic back and forth to the Isle of Wight

Hot water took ages to come through on the shower, around 15 minutes, I had to call a reception who sent someone round within a few minutes and fixed it quickly.

The rooms were very spacious, beautifully decorated and the bed was very comfortable

Breakfast although excellent quality and delicious was very slow to be served the first day (45 minutes) however the second morning was quicker and in all fairness it is cooked fresh. Everything else was very good

Great room and nice location

I liked the decor of the rooms and how quiet it was. I also liked that it was very close to the beach.

The directions to check in were not clear at all, the address was Main Reception, Florence road. I had no idea the hotel was part of The Mercer group, this would have saved a lot of stress and time.