Hotel Casa Antigua

Beautiful place to stay

This was a dirty, uncomfortable hotel. I tried to work with the hotel staff after reporting both cockroaches and the hotel cat that kept coming into the room. We have stayed in many hotels in Antigua, and we have never had an experience like this. The day staff were on their phones, lounging in the courtyard, and only attended to our needs if we went and sought them out. The only positives were the location and the end of the stay. The beds were HORRIBLE, we had 3 beds in our room. I tried all 3, and all three had springs hitting our bones. I imagine they are so old that the springs are no longer functioning. The customer service was also terrible. In addition to being unattentive, the staff told us that they would charge us if our guests did not leave in 15 min. We were in an outside common area, visiting with 2 friends who are locals. We have done this many times in many hotels in Antigua, and often share a meal on site with our friends before they leave, and have never had any problem until this hotel. The real reason was likely that our friends dress in typical indigenous clothing that identifies them as indigenous. Nothing was said to a French couple who also had guests and were out drinking and loud. Overall, this is a gross hotel, and they should disclose the filth and old mattresses at the very least.

Great place to stay!!!

I love the flowers and the balance of City and nature..

It was beautiful and perfect for the price. Water temperatures were a bit off. It would either be scouring hot or cold showers but that was manageable.

This place is adorable

This place is adorable

Comfortable. Beautiful courtyard and helpful staff

The hotel was good and generally matched the photos shown online. Keep in mind that this is an older property, which is very typical for hotels in Antigua, Guatemala. You can't compare it directly to large international chains like Marriott, Meliá, and others. Because Antigua is a UNESCO World Heritage city, hotels are often limited in the renovations or modern upgrades they can make, in order to preserve the historic charm of the town. Overall, if you're looking for an authentic Antigua experience, this hotel fits the style and atmosphere well.

The hotel room was fine. Not at all like was shown in the pictures. Mold in the corners of the room. The bathroom window, which opened out on to a corridor wouldn't lock either. The shower was hot or cold and the room lacked basics like a full length mirror or anywhere to hang clothes. The room had a small private terrace (which was overlooked by someone's bathroom). On the final night, loud music was being played from 2am until 3am. The rooms were very clean. Staff were reasonably friendly and service were available like laundry. The courtyards were pretty and well maintained. The hotel is also located very close to the center, which was nice.