Amboseli Serena Safari Lodge

The meals were buffet and the selections were excellent. You could design your own pasta and omelets. The rooms were spacious and had outside sitting areas. The landscaping and grounds were immaculate. The selection in the gift shop was the best I saw on my entire trip in Kenya and Tanzania.

There was nothing that I didn't like.

Beautiful views, great food, outdoor dining, amazing massage

Keys are difficult to use; when we checked in, a small group insisted on bringing our luggage to our room even though we said we could do it. They didn’t leave the room until we tipped them, and it was very awkward.

Customer service was incredible and the room was comfortable. Since our party included two senior citizens with mobility issues, check-in staff gave us a room that was as close to the main entrance/dining area as possible, which was much appreciated. As I was there during my birthday, my mother had taken some balloons etc to decorate the area around our table and it was a lovely surprise when I turned up in the evening to see how it had all been decked up by the dining room staff. We also enjoyed the all-singing, all-dancing Serena birthday surprise I was given during dinner, which made it an unforgettable birthday. The food offered in the buffet was tasty and enjoyable. On our last morning, we realised we had forgotten to order packed lunches so staff in the breakfast room helped us by making improvised packed lunches at short notice - and we would thank them for going out of their way to make sure we had everything we needed.

Customer service was incredible and the room was comfortable. Since our party included two senior citizens with mobility issues, check-in staff gave us a room that was as close to the main entrance/dining area as possible, which was much appreciated. As I was there during my birthday, my mother had taken some balloons etc to decorate the area around our table and it was a lovely surprise when I turned up in the evening to see how it had all been decked up by the dining room staff. We also enjoyed the all-singing, all-dancing Serena birthday surprise I was given during dinner, which made it an unforgettable birthday. The food offered in the buffet was tasty and enjoyable. On our last morning, we realised we had forgotten to order packed lunches so staff in the breakfast room helped us by making improvised packed lunches at short notice - and we would thank them for going out of their way to make sure we had everything we needed.

Everything, the people, the food, the location.

The house is made with ventilation in mind and there're no such thing as sound isolation.

Good , nice and clean room - Humble staff , enjoyed my stay . Good food vegetatian option are available. good buffet. Nice place and nice people. Also cleaned our car when just parked in the parking space. Did't charge us fpr cleaning as well.

A bit confusing to arrive to the resort - google maps is not straight forward. But hotel people helped us reach put when we called them.