The Restoration Hotel

Friendly staff, beautiful property. Spacious room.

Loved the Breakfast Baskets, cleanliness, luxuriousness, and staff the most.....

Had trouble getting ice but that was the only thing and a small one at that....

The staff were incredibly gracious, even for Charleston. The little touches, like a light breakfast basket each morning, were delightful. They also have a great coffee shop.

Convince and attention to detail

Spacious

Room was amazing!

Hallways dirty. Bathrooms not updated. Some mold in tub. Cracks in hardwood.

Great character!

Stay was excellent. Person at check in was a little less than welcoming. She said she had never heard of Expedia VIP perks, and was definitely not interested in finding out anything about it. Rest of the staff couldn’t have been nicer or more accommodating. Property is beautiful, loved the location! Ate lunch in the rooftop restaurant, very good. We have been to Charleston many, many times. This was our 1st stay at The Restoration. We will definitely come back.

The positives are that it is in a good location and our 2 br suite was large with a full kitchen (minus skillets and pans). However we were very disappointed with the condition of our suite/apt. The drain in the shower was clogged. The chandelier in the dining area just flickered and acted as if it had a short. We had 2 giant cockroaches and newspaper by the couch that was over a week old. Two days housekeeping came and didn’t take wet dirty towels on the bathroom floor. They sent them back upon complaint and they tidied the bathroom but didn’t dust a thing or vacuum so we were allergic. The walls are paper thin so if your neighbors aren’t quiet at night don’t expect to sleep. We had a non stop crying baby at all hours. We also heard a phone off of the hook. Breakfast isn’t really breakfast. Lots of carbs and sugar and little to no protein. The portions were very small. Service , including the front desk manager, were not customer service oriented and frankly the most apathetic of anywhere else I have ever stayed (except night front desk person was great) Also if steps are an issue definitely don’t stay here they are everywhere without rails and very poor lighting.

Property was nix