Comfort Inn & Suites Chesapeake - Portsmouth

The rooms are horrible, they smell, the chairs are all stained up the carpet is dirty. The bed sheets had hair throughout.

Convenient location and quick check in. Facility is dated but cozy.

Nothings at all

Dear Customer Relations, I am writing to formally express my dissatisfaction regarding my family’s recent stay at the Comfort Inn in Chesapeake, Virginia, from June 19–21, 2026. This was, without question, the most unpleasant hotel experience my family has ever encountered. My husband, Nathan Hillman, made a reservation for six guests. Due to limited hotel availability in the area that weekend, this property was one of the few options available. Had alternative accommodations been available, we would have left immediately upon arrival. While the property itself appeared outdated, our primary concern was not the age of the hotel but rather the unacceptable lack of cleanliness, maintenance, and basic guest accommodations. Upon arrival, there appeared to be only one employee working. Although he was courteous and professional throughout our stay, it was evident that he was overwhelmed and lacked adequate support. As a result, the check-in process took an excessive amount of time. After finally receiving our room keys, we discovered they did not work. After going down to the front desk worker 4 times, we were informed that the batteries in the door lock had died, requiring a front desk employee to accompany us and manually open the room door each time we needed access. This was a significant inconvenience throughout our stay. Once inside the room, we were shocked by its condition. The room was visibly dirty and appeared not to have been properly cleaned between guests. The bedding contained hair and debris, leading us to question whether the sheets had even been changed. The floors were dirty, and numerous surfaces including the tables, couch, headboard, refrigerator, and bathroom were unclean. The toilet, in particular, appeared not to have been cleaned at all. Additionally, despite having six registered guests, the room contained only two bath towels and two hand towels. This falls far below reasonable expectations for a reservation of this size.

Nothing

The staff’s attitude and mannerisms. They gotten upset because I informed them that our sheets were covered in pissed stains and that we would like them changed. The managed snatched the key card from me and the housekeeper looked like she didn’t want to change the sheets

Room was excellent. Bed was great

Nothing.

It was dirty. There wasn’t any parking. It was located next to a homeless camp. We found mouse poop, dead bugs, and it looked like blood on our box springs.