Hilton Garden Inn Rockville - Gaithersburg

The location was great and the staff were super friendly.

The fitness facility could use some cleaning and updates.

Great sleep

Had to go to the front desk to activate wi-fi

Very clean and quiet.

It’s not to specious.

Convenient location. Friendly dining staff; good service.”

Room was older, not updated. Bathroom smelled bad, particularly the toilet; inadequate ventilation in bathroom. King mattress sagged on one side of the bad. Some down pillows were worn and needed to be replaced. Front desk told us they would replace the pillows but that didn’t happen. Front desk: no one at front desk upon arrival; waited about 10 mins and finally walked over to the Homewood Suites side of the building for someone to check us in. The person from Hilton side of the hotel then appeared and checked us in but was curt, unfriendly. We were charged $10/ day for outdoor handicapped parking space although there was a large half empty parking lot. (this was not clear when booking the room). We were charged outrageous $125 refundable deposit for “incidentals” and told by front desk it could take 5-6 business days for the charge to be removed from our credit card.

Hotel needs new carpet in rooms. Paying for parking at a hotel in the suburbs is ridiculous.