Courtyard by Marriott Glenwood Springs

Very

The room wasn’t clean in general. It’s not the housekeepings fault for that. On the third day of my stay I got a phone call from the front desk stating that my dogs were barking and that I couldn’t control them. I explained to her that there was a dog that was across the hall that was barking, and my dogs were only reacting to it. If she would’ve looked at how many nights I had already stayed and that there weren’t any pior complaints about my dogs prior to that. Then to say that I couldn’t control the dogs. Myself was just rude and out of line she did apologize to me over the phone later in the day, but only because I called later in the day,to let her know that the other dog from across the hall was barking again, so she would know that it wasn’t my dogs,. That’s when she apologized. She also mentioned to me that she would follow up with me and never did. Then later on in the night, she said that she would follow up with my mom and never did. I feel like it’s very unprofessional and the entire situation made us feel very unwelcome and uncomfortable. I did get an email from someone probably their supervisor saying that they were extremely sorry I had a bad stay, but they didn’t offer me anything in return for that. It’s not that I expect anything to be free, but it just seems strange to a generic apology.

When we arrived we needed a shower bad. It was broken, lukewarm at best. Then the maintenance guy came and fixed. Just woke up exhausted because the curtains and blinds are also broken. Can’t shut the curtains and the room is bright and sunny at 6:49am. Will be talking to management.

It’s a nice and clean facility outside of downtown Glenwood Springs. Check-in staff was fast and professional. Rooms are spacious, windows can’t open. They charge for parking $15 even it is not a crowded area. We‘d try something different when in the area.

Very enjoyable stay!!

Everything

Rude employees lost our reservation was just about the worst experience I have had on a trip

Rude see last remarks ended up having to go to another hotel because they lost our reservation and said was over booked