Arthotel & Park Lecce

Si

La struttura l’arredamento, il verde esterno e la posizione

La camera appena siamo entrati, non aveva un odore accogliente. Non c’era possibilità di regolare la temperatura dell’aria.

My stay at this hotel was a huge disappointment. Despite its 4-star rating, the staff's behavior was completely inappropriate and unprofessional. From the moment we arrived until our departure, we were met with rudeness, indifference, and an aggressive attitude that has no place in the hospitality industry—especially in an establishment that supposedly provides high-end services. Instead of assistance, we received irony and sarcasm for our simple requests. It is a shame because while the facilities might be decent, the staff ruins the entire experience. I would not recommend this place to anyone looking for peace and respect. A total waste of money. The biggest issue, however, was at breakfast. The woman in charge there was extremely rude and unacceptable. Instead of a pleasant start to our day, we faced an aggressive and mocking attitude that ruined our mood. It is inconceivable for a hotel of this caliber to hire people who lack the basic manners and politeness to handle guests. Unfortunately, no matter how good a room is, it’s the people and the service that matter. I would never visit this hotel again and I definitely do not recommend it

La piscine intérieure

Qu’il faille payer pour le spa et le tarif pour notre chien!!!!

colazione abbondante e curata, piscina bellissima

non ho trovato nulla che non é stato di mio gradimento

Tutto perfetto

Nulla