Hilton Grand Vacations Club Elara Center Strip Las Vegas

The room I booked was perfect for us. Self Contained with the kitchenette having everything we needed. Great view of the sphere. Room was very clean. The Elara was well located just off the strip with access to the strip & Planet Hollywood via the Miracle Mile shops. There is a laundry on-site if you don't get a washing machine in your room however just need to time when you access the laundry as it is busy. If you are like us and don't like staying in accommodation attached to Casinos due to smoke smell, The Elara is a perfect place to stay.

Made an exchange through RCI. I contacted the resort in advance that I would not be arriving on my check-in date, I would be a day late and late at night. When I arrived, I was assigned a suite on the 5th floor. The unit overlooked the parking garage. All night long we listed to deliveries being made and maintenance work being done. Our AC did not work (it was in the 90's outside}. I did request a new suite but was told they were sold out and I should check the next day. They did send up Maintenance the next day who repaired the AC unit. When I checked with the front desk manager the next day, I was told they did not have another suite for me to move into even though they had suited available. On the third day, I was told I could have a new room but had to vacate my existing room at 11am and would not be able to get into the new room until 4pm. Not a very guest friendly solution. We decided to stay in the inferior room. All the time the front desk continued to ask me how they could make by visit more enjoyable. Nothing but lip service. I felt I was being treated as a second-class guest since I was an RCI exchange. I most likely would not have been treated this way if I was an Owner. The ironic part was they wanted me & my wife to sit through a presentation where they would try to see me an ownership week. NO THANKS.

Great room, great location, great everything!

Great hotel. Clean as new. Great helpful staff.

NA

A limpeza das instalações, especialmente da roupa de cama.

Nada em especial.