Whistler Village Centre by Whiski Jack

I had a terrible experience using this property. I arrived at around 10pm and because this is a condo there is no front office but instead you go through a company called Latour. Before arriving I was sent an email which contains instructions on how to access the elevator key and the parking pass from a lock box. When I arrived, there was no elevator key and no parking pass in the lock box so I called Latour. When I called the agent did no attempt at fixing the problem, instead insisted that I was at the wrong building, the wrong lock box etc. Eventually he told me he emailed/called the property manager (Andrea) and told me she will get back to you later tonight or tomorrow morning. At this point I was very upset, tomorrow is out of the question, I had already paid for the night and I was with a child and there is no reason I should go book a different hotel room due to their negligence. He then gave me the property manager direct number so I called and did not hear back. I eventually managed to get access to the room because someone using the elevator was kind enough and because I had the room used access code to open the door. I never heard back from the property manager. The next day I called Latour at 9am and I requested to speak to someone with Authority. After 6 hours I got a call from someone who apologized and dropped off the key/pass at the lock box. I do not recommend anyone booking anything associated with Latour.

Clean, great location and having an in-suite kitchenette was such a great option!

Great location in heart of Whistler village. Super easy contactless check in. Great value!

Very adequate, great view and great location

Overal everything was nice and convenient, price was awesome, just the amenities are a bit old.

I didn't actually stay at Whistler Village Centre by LaTour. The front door was broken in my room, so they found accommodation at the nearby Twin Peaks hotel. A little bit further away, but easy walk to the Whistler main village area and a great place to stay anyway. Staff were very helpful.

Over all nice place

Best hotel ever