​juSTa Gurgaon

So helpful staff. Room upgrade for free.

We were cold in the room despite the 2 heaters.

People are number 1 in this Hotel !!!!!!!!!!!!

This property is very outdated. The 1st room we had was unsafe as the balcony door did not even lock. Rooms are in need of severe updating. Lack of hot water in as much we had to use other rooms to have a shower. If the hotel was busy this would been a major problem. The staff changed our first room but was not much better. Balcony crumbling concrete above us. When asked about the NYE gala staff did not know what I was talking about. I appreciate englishbis the staffs second language. But just asking for basic information was hard to get across. I actually am a TEFL teacher so I understand how to phase things at basic English level. Room was freezing cold as well. A very over priced out dates unhelpful hotel. I won’t go into how dirty the garden looked. The photos must of been taken around 5 years ago. When asked about a discount about the lack of heat the lack of hot water having to walk through corridors or the hotel to another room. There English became totally non existent. This hotel needs major work to bring up to a basic standard

I feel like I massively over paid for this property. The only way I can see this property had good reviews is if they are fake. The only really positive is the staff were friendly and helpful. The room was the issue - dirty covers, damp in the walls, damp in the bed headboard, window frames damp, floor worn out, the best bit was they asked if I wanted heating then brought up a tiny heater that looked worn out and made a load of noise like it would set fire at some point, also the hot water has to be requested in the evenings and takes 20 minutes to come through. Honestly if I'd paid $15 for the room I'd have accepted it, even though I've stayed in better for that much. But I paid $94 AUD, im sure there are better options for the price. I hate to leave negative reviews but people deserve to know the truth as it's no way 4 star and no way 7.5 rating.

The location was good, little else was, to be honest.

Just thoroughly disappointing, the hotel hasn't been maintained at all, looks dilapidated - the toilets leak, there is a musty smell everywhere, I saw a couple of cockroaches, the mattresses sag...- the list goes on. Hot water is available on request and not 24/7. The staff is extremely disinterested and hands off. Shocking experience from a Justa property, best avoided.

Location and good staff. Rooms have balcony. Front desk staff is very polite and cooperative

Location

Hot water supply was not proper way