Hotel Marionetas

Great location, room was great size; nice facilities.

Breakfast options; staff not always friendly; often had to track down someone to ask for more coffee etc; missing towels in room; trash was dropping by cleaning lady inside room on my porch down my steps. Very expensive to be missing these marks sadly. Could be excellent if fixed minor issues

Everything

Nothing

Nice Location, nice Roms

They had given our room to somebody else , we had to wait 90min for them to find a solution even though they had other rooms available They asked the people in the room to move out and wanted me to take the room without changing the bed-sheets. Staff has no training, there is no manager in charge. I was denied the possibility to even talk over the phone with a superior.

Hotel Marionetas was perfectly located near various squares and restaurants. The main Historic Centre was only about 4 blocks away. The main bus station about a 20 minute walk. The hotel staff were all wonderful and very helpful. The room was comfortable - our room overlooked the courtyard and pool. We would definitely stay here again!

Desayuno básico ok

Las camas no me parecieron comodas, la regadera principal está tapada por el sarro un foco de la recámara fundido, el grifo del baño está suelto, la persona que atiende el estacionamiento fue grosero en su atencion, los administradores dan mejor trato a los extranjeros que a los mexicanos ya que se siente que cumplen con lo muy básico de educación en mi experiencia, las fotos que suben a Internet no corresponden con la realidad ,la piscina se ve el agua estancada no se si tiene bomba de circulación pero no parece, los desayunos en foto se ven diferentes y algo que me inquietó es una escalera de aluminio en el claro junto al baño y una de las puertas de cristal que dan hacia ese claro no tiene seguro de manera que alguien pudiera entrar por el techo y acceder al cuarto. Me tomé este tiempo por que deseo que mejoren no es personal con nadie

Loved the central location. Everything walkable (Plaza Grande, restaurants, Santa Lucía just steps away). Breakfast was delicious and fresh. The place spotless, super safe, and the staff couldn’t be friendlier. Great value, charming vibe, and peaceful pool courtyard. Great value, charming vibe, and peaceful pool courtyard. Highly recommend. 5/5! Would stay again in a heartbeat.

Très bel hôtel! Très bien situé! Belle cours intérieure et déjeuner très correct

Un peu bruyant la nuit à cause du Negrita tout près mais ne nous a pas empêché de dormir

You can tell it’s had better days, although, overall the place is nice and very well located. It feels a bit run down.

Cleanliness and overall maintenance could have been better. Bathroom wasn’t entirely clean, lights were flickering and the pillows were very worn down.