Decameron Baru - All inclusive

Had to be put in two different rooms because A/C was not working. Each room had several problems. Things like holes in drapes from being eaten by bugs. Everything is from the 70s. Also many stairs all over the property, not one elevator even to you rooms. Couldnt eat the food after three days. They physically will not let you off the property unless management gives the guards approval 1st. Still using old mechanical key system. Location is nice but the property is dilapidated and they have annoying time share salesman all over the property. I finally just left and got my own hotel in Cartagena and let them keep the money for my last night.

The grounds and facilities are nothing short of fabulous. And the staff--everyone who we came in contact with--is extremely helpful and solicitous. So on the whole, this is an amazing, wonderful place. Then there is the food. They offer three dinner restaurants which require reservations (you have to go in person at 8 AM to get one for that evening), and the two we ate in were very, very good. There is also an open buffet restaurant for which you need no dinner reservation (where lunch and breakfast are also served). Unfortunately, the food at the open buffet restaurant we found seriously wanting. It was often difficult to find anything at all that we wanted to eat for lunch or dinner, despite an amazingly broad array of choices. The quality was the problem, and it was troubling to us. This was really the only deficiency at this otherwise wonderful resort. There are a number of bars serving an amazing array of alcoholic and nonalcoholic drinks at all hours. The liquor is an unrecognizable, generic brand in virtually every case, and the bartending (of course) is quick and indifferent, but you should be able to find something that appeals.

Lovely hotel, the staff is amazing they go out the way to make you feel great

Room requested on upper floor when booked ignored. Room AC not working properly sweat all night in bed. Front desk personnel were horrible and walked off mid sentence when talking to them. WiFi doesn’t work so pictures of location could not be posted. Will never return there.

Beach and services are great!

The beach is beautiful but I did not have a pleasant experience. They charge additional Internet fees at very high prices. The room and bathroom cleaning is very bad. Be prepared to deal with a very uncomfortable troop of salesmen stalking guests everywhere in the facilities trying to sell Decameron annual packages.

The hotel itself is amazing, the pools and beach are some of the nicest we have ever seen. It was weird being the only native English speakers there and even though the staff tried to be helpful they sometimes came short. Being the only English people there it was easy for them to either avoid trying to talk to us or when we gave our first review to find us and try and make everything better by giving us free champagne and a fruit plate. The systems in place for this hotel are also very weird, for instance when you are reserving your dinner you first get a number when you go to the desk and then have to wait for your number to be called before reserving, surely the more efficient way would be to take your reservation when you first get to the desk on a first come first served basis. The next weird thing was that for an all inclusive resort there was no free WiFi anywhere and even the safe in the room had a fee, clearly paying over $1600 CAD for 3 nights here was not enough for these simple amenities. All that being said we enjoyed our time here the food was good (especially at the Asian restaurant) and the resort was beautiful even our room was super nice but with some added amenities this place could have been perfect.

If wanting to go to the beach in Cartagena this is the place but.... Hotel is way overpriced. Value is super low for the price. In the middle of nowhere and super rough roads to get to the hotel. Food is very average. Rooms were decent. Beach was very nice for Cartagena. Not much stuff and super slow. I have stayed at many all inclusive and this one is double the price it should be for the value they bring. If you are wanting to go to the beach in Cartagena this is the place because all other beaches are not nice but this hotel is simply overpriced for the service and quality.

What a terrible hotel, my first bad moment was when I did the check inn, I had to wait for an hour, I been I more than 60 countries and I been in many many hotel around the world and never had to wait that long to have my room, second the food was awful, no option for vegetarians. Please never stay there, for the price you can stay in a nice boutique hotel in old city of Cartagena or even in a 5 Star hotel and have nice foods in restaurants.

What a terrible hotel, the food was terrible, the service at check inn terrible as well, the only good thing was the room, clean and comfortable. Never come back again