Sleep Inn & Suites Shreveport West

I would have preferred room service offered to me

It was a good stay!! Everything was nice and clean!! I will definitely stay again

Check out is not 12 as listed on Orbitz. It is 11, but they do offer late check out. Overall a nice, comfortable and modest place to stay.

The room was very clean and the bed was comfortable. The only reason I didn’t give it an excellent rating is for 3 reasons. The girl at the front desk was less than welcoming. No customer service skills, no smoke, didn’t say Hi when we walked in or thank you when we finished checking in. Seemed liked she didn’t want to be there at all. Don’t waste your time with the breakfast. There are plenty of options in close proximity to the hotel. They had a self serve waffle station. My husband made his waffle, went to grab the syrup. None left. The girl working in the counter was too busy on her phone to offer much assistance. He asked for some and she said they are out without even hanging up from her call. Why keep the waffle station running if there is no syrup? And final reason, the clientele is sketchy all around the hotel area. I wouldn’t have felt comfortable staying here if my husband wasn’t with me.

Breakfast was poor quality Staff was great

When we drove up, there were homeless people with their belongings sitting outside, truckers in and out and people roaming the streets. It was a very unsafe environment and we cancelled thru Expedia immediately.

BE WARNED. I have no idea how this place has gotten positive ratings. Entering the “non-smoking” room was like getting smacked with a carton of cigarettes. I observed other hotel guests smoking out of room windows. I was only staying in this place one night with my two small kiddos, who were of course looking forward to the pool… well that lasted about 5 minutes as the pool was filthy and positively frigid. We couldn’t even warm up in the hot tub, as it was broken and just a giant tub of BROWN water. So we pivoted to take a hot shower instead; alas this hotel DOES NOT HAVE HOT WATER - just a tepid stream when the handle is turned all the way to hot. At least we could have waffles in the morning, right?! Wrong again - waffle batter dispenser broken! This place is tired, unkempt, and in no way worthy of positive ratings.

This is a hotel where a lot of contractor workers stay so toms of work trucks and trailers in the parking lot. The pool and hot tub were dirty as well as the stairwells

Nice staff.

Great staff, friendly helpful and above and beyond service