Welcome Centre & Hotels

The staff very courteous indeed and very helpful. They really went out of their way and it shows that the Leadership have instilled a bespoke customer service culture across the organisation. well done

The Welcome Centre manages to provide a good level of comfort and service, without being pretentious or over-priced. Room, restaurant, big and clean pool, and gym are all there. Staff are unfailingly friendly and courteous. Pool bar is a nice place for Sunday lunch. Cars always immediately available if needed. Security is good.

Great Staff. Hotel facility (i.e carpet needs changing)

Having arrived from Paris at Murtala Muhammed International Airport, Lagos I stayed in the Welcome Centre hotel overnight prior to connecting with an onward domestic flight. The staff were all extremely helpful and my room was clean and well ordered. The hotel is ideal or anyone looking for a reasonably priced hotel convenient for both the international and domestic airports.

I find this hotel a real home within a stone-throw neighbourhood of the busiest Airport on the African continent; the Murtala Mohammed International Airport Lagos. Its proximity to the Airport makes it next to impossible for missing flights. The rooms are luxurious and spacious. It's only 2 minutes drive to either the International or Domestic Wing and to MMA 2. The staff are well behaved and smartly dressed. I also enjoyed dinner and breakfast in the Restaurant. The food and drinks all test so delicious. It's a lovely place to be.

Property: Nice lobby and eating area; but, the room itself is outdated. I can't speak for all rooms because I didn't see the inside of other rooms. My room, standard room, needs a major renovation - especially the bathroom. Amenities: The wifi is the only amenity that I utilized. It worked great. The only annoying thing was having to log in like every hour. That is bad because if you rely on data, like I did, you will miss your What's App (or whichever app you use) calls and texts if you're asleep or don't check to see if you're logged on. Food Breakfast is included. Lunch and dinner is NOT. My complaint about this is that I had to pay for breakfast my first day. They charge 4500N for their food; which is about $12.48 USD. It's not a bad price for non stop eating, and good food. However, eating out is far cheaper. Staff: I saw previous reviews. A couple of them complained about the staff. My experience was totally different. The staff was great! From the desk workers to the gate guards - all great. Safety The guards do a great job keeping the hotel safe 24/7. The gates are always locked, every vehicle must go through the gate. If you arrive late at night, there's a 2nd set of gates that prevents access to the lobby doors. Also, when your visitor comes, the person at the desk calls up to your room to ensure they can come up or if they can leave when it's time. Recommendation: Please put iron in the rooms. It's annoying calling housekeeping every time you need to iron.

The staff were very unhelpful. The people at the reception looked like they didn't want to be there at all. The air condition barely worked and the room looked very dingy. The walls of the room could do with some painting. What an unpleasant stay!!

Room was clean, staff was friendly, there were 2 gates out front, they had a waiting area with a water cooler and magazines in several languages, I left too early for breakfast but the resturaunt had good food and even had high chairs for my daughter, and my room had an american outlet on the hair dryer. Overall, the nicest hotel I've ever stayed at and it wasn't $100 a night!

The customer service was terrible. We were informed by the staff that breakfast starts at 10 but when we went there at 10, they told us they are no longer serving breakfast. The entire experience was just terrible. I will not recommend this place or this whole trip package to anyone else. The entire experience was extremely stressful.

Should check if everything is functioning well before check in. The bath knob could not be steady for bucket use