Distinction Heritage Gateway Hotel

A budget hôtel stuck in 1987, at a considerable price. Hard Pillows probably also vintage. First hotel room the toilet didn’t flush. Had to be moved. No cutlery provided beyond glasses mugs and teaspoons-short sighted to think this will force guests to eat in their restaurant. The most unwelcoming loveless environment inside the restaurant. The restaurants coffee machine was broken so even that failed the client. A trip to The Death Star Cafeteria would have been preferable. This hotel chain needs to refurbish and refurbish it’s attitude towards the business. A miserly business model. It is lazy and cynical to rely on tour bus contracts and invest the absolute minimum in keeping the business ticking over. You can’t just extract as a corporation. Corporate cynicism is always transparent to the client or guest. Keep going this way and the hotel chain will fail.

The location to area.

Every day in the morning and the evening loads of buses of Chinese tourists arrive at night around 6pm and leave in the morning at around 6:30am/7:30am. They have no manners ansd in the breakfast area eat and act like people who have never seen food nor experienced manners. They were filling up their water bottles from the cranberry and milk dispensers. Reaching across you when you are trying to choose your own food. The experience was very off-putting. When I questioned the floor manager at the time "How do you put up with this?" he said that he could do nothing otherwise they would lose the clientele booking agency. They were even walking out filling up their pockets with additional food items.

staff were lovely

it is very dated and a destination for transiting tour buses so very busy