Money grubbers comes to mind.
With no effort on a warm welcoming or appreciation, or cleanliness, of us staying here.
What stood out mostly is when I offered the manager to inspect our room before leaving. It was evident that the only item of importance to her was if we had settled our bill.
I was met with a cold sour indifferent vibe and not even a thank you or a question if we had enjoyed our stay. Not to worry! that was settled the day prior. That was all she was interested in and it was evident she had no idea we were even checking out.
I queried the extra fee of the local taxes issue. When we booked, it was clearly advised the cost included all taxes. Yes there's a comment on the website that advises there's an "additional tax fee" but in plain English, if it the quote given to us says the costs and taxes are all included, then this is plainly deceitful and messages to the establishment were met with disdain.
Respectfully we paid this tax but decided to avoid the stress of an argument and resorted to requesting a refund. In the big picture and after pointing this out to the management, they are clearly of the view we will never return, which is true, ( we may return to Seefeld, which is a great place, but will stay elsewhere for sure) and they will no doubt continue to catch people out, not pay attention to cleanliness, comfort, and above all , appreciation of the fact that we chose to stay here.
I suspect this company is 100% hardcore about profit, ie money, and very little else. I walked past their " flagship" property in the town and it looked very dull indeed. Probably one would have much the same experience there too.
When we cleaned the apartment, prior to leaving, we noted dust and debris under the bed about a two inches thick in places. Clearly this area was never cleaned for months maybe years! It was disgusting. The light switches in the bathroom were caked with dirt, no doubt from visitors fingers, clearly same applies.
There was no soap in the showers of the wellness area and the rest room was ice cold, clearly this company is all about skimming cost wherever they could. Not fun to get out of a sauna or shower and lie shivering on a lounger. a great way to catch a cold.
The rooms were not a particularly good design one has to walk around doors that clutter up the passageway between bathroom bedroom and living room. The rooms are most definitely not sound proof we could here plenty going on in the passages and rooms nearby.
When we asked them if they were going to do a seven day clean up, during our stay, we were told they were "too busy" for us. It was done a day later, but on a perfunctory basis. The dust issue under the bed refers.
When we went to their restaurant in the village we were made to feel quite unwelcome by the establishment who grudgingly gave us the " guest" discount, that was of course omitted from the bill!
In fact we had to wait at reception for over ten minutes whilst waiting to pay our bill. The food, by the way was way too salty, and rather average.
When we needed a bit of advice on ski bus, where the bus stops were, and local transport information, trust me it is not easy to get this out of the stone called Torri de Seefeld, (and trust me neither is it that easy to figure out the actual bus stops either, one has to be a full local to know this and certainly, this establishment had no idea and wasn't that willing to find out for us either)
The only reason why I have given an extra point to our stay was the friendly clerk at reception, who stood tall amongst the rest of the utterly sour and unfriendly other staff in the building.
There are more central and better options in the central area of the village, which is a really pleasant area, if that is the requirement for staying in Seefeld.
For example if you need to access the main station, you will need a taxi to get there with your luggage. Its just too far to walk, unless you only have a backpack.
All in all, and coming from us who are also in the holiday accommodation business, we would not recommend this place at all.
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