The Colony Hotel Palm Beach

The hotel is great although our room was extremely small. Otherwise it is very convenient to worth Ave and all the great palm beach shopping and restaurants. I would stay here again.

The room was dingy and noisy. The front desk was so clueless. A friend asked for a bottle of skin oil she bought to be put in her room. It was never seen again. the desk insisted it was there and even went to look. In my room, the shade didn't go up which made it very dark . The front desk told me that my room is about 6 feet away from a wall so it didn't matter and the shade wasn't supposed to go up anyway.I asked to switch rooms and they said all rooms in my price range were opposite the wall. But, if I would move to a room that was $500 more than my room...which was already expensive, I go be moved to a room with more light. When I went to the front desk there must have been someone else there because they said they would send engineering to raise my shade. When I got back to my room, my shade was raised halfway but, they were right about the wall and the room was still dark and dingy. Also, the shower didn't work well and the bathroom was really rundown.

Excellent situation and service. We experienced a problem with our room-air conditioning-which was inconvenient but dealt with efficiently and courteously

This was our first stay at the Colony, though we have eaten at Swifty’s many times in the past. Sadly, it did not measure up to our expectations. The room we had was very expensive and it was barely average in quality. Our view was of a wall! Literally a wall. It was small and there was nothing special about it. We thought the decor would be on the same level as the lobby and public spaces, but it was far from it. The room also had furniture that had seen better days. You get the sense that the hotel has just become a big tourist attraction and photo opportunity. Completely not worth it for the price. Additionally, the property and the pool are small and no effort is made to keep these spaces reserved for guests if the hotel. It was impossible to get a lounge chair and it was clear that non-hotel guests were using some of them. I understand that the hotel wants to make money off the bar but this unfair to paying guests. We went to the beach one day and the chairs were covered in sand and they didn’t have any towels. Completely unacceptable for this price point. We left the Breakers to spend a few nights here and immediately regretted it. That said, the staff is lovely and the restaurant remains a favorite. I highly recommend having a meal or a drink here, but for us, we sadly did not feel it was worth it.

The Colony Hotel was wonderful, as always.

The shower in suite is only complaint, no door & it is entirely too small too pull off. Each shower was cold with intermittent hot. I dreaded the shower & the bathroom as a whole. The toilet is literally at the head of the bed, which is not pleasant at times.

Pretty hotel and location. Bathroom had a large vent where we could hear the conversations of an adjacent room. Very odd.

Beautiful hotel. Walking distance to worth avenue