Holiday Inn Express Hotel & Suites Saint Augustine North by IHG

Super clean room, very courteous staff , very good breakfast.

There wasn't anything we didn't like.

Las habitaciones amplias y cómodas, con todo lo necesario y el hotel en general muy agradable y la ubicación excelente porque no está dentro del pueblo.

Todo fue perfecto

La limpieza, el desayuno incluido.

Comfortable and clean room and beds, good breakfast and excellent location of hotel

Not enough seating in breakfast area so had to sit in lobby - many guests had to take their breakfast back to their rooms

No room services, no cleaning, shower was not working at all, no staff on the hotel , breakfast without plates to serve food I eat on a bowl plate.

Kind receptionist

The breakfast ends to early (9:30 am)

Todo muy bueno

La instalación está muy buena

My husband and I booked three nights at this hotel to enjoy a long weekend in St. Augustine. We noticed ants in our room immediately, so requested a room change, which they promptly did. We held our breath however, because our first room was 206 and they moved us to 306, so we wondered if we would have the same issue. The second room initially seemed fine, so we unpacked our things and went out to enjoy the “Nights of Lights.” We also had stopped at a German bakery along the way and had $30 of pastries in a box that we placed on a high shelf, just in case. On returning to our room about 10:30pm, we noticed ants again, everywhere, on the bedside table, the bathroom sink, bathroom wall, and kitchenette counter. I went to the front desk again, but they informed us there was nothing they could do as they were fully booked for the night. We felt like we were stuck for the night, so went back to the room and sat down to eat a pastry only to discover the box was crawling with ants! We packed up our things and went back downstairs and informed the desk it was worse than we realized and we were leaving. Since we booked through a third party, they informed us we had to contact the third party to request a refund. We made the three hour drive home at midnight. The next morning we contacted the third party, who then reached out to the hotel directly to get approval for the refund. The agent came back and said the hotel was only willing to refund us for two nights, not three! I asked to escalate the issue with a supervisor and explained that we should not be charged for a room we did not spend the night in. She called the hotel again and said the hotel was firm about only refunding us for two nights. Thankfully the third party agreed to refund us the other night, which they certainly did not have to do. It appears this is an ongoing problem, because I have now seen another review with complaints of ants and the hotel being unwilling to refund them as well. So not only is there an ant infestation, but there is also a lack of basic customer service from management. DO NOT stay at this hotel ever!