Heritage Park Hotel

Your staff are friendly and welcoming.

I think you could better explain the services available to you at check-in, so that you know what to choose from. Also, I had some trouble reaching you via frontoffice@heritageparkhotel.com.sp. I also communicated via Booking.com. I got no reply on either service. Your communication here could be improved, just to know they'd been identified and put aside. Taggio Tumas.

Very clean and comfortable

There is no concierge promoting trips and excursions, they do not promote the attractions very well at all. You have to dig around and do your own research and bookings.

Loved the clean room and staff and service

I requested to stay away from the bar/club next door as its too loud but was given a room right at the end. I had a meeting in the morning and couldn't sleep all night. Could have been more considerate to me as I did request that long time ago before coming..

location and comfort

price was 300% higher than comparable similar venues

Fabulous location and lovely room with a view. Staff very friendly and helpful

Food not so inspiring

Rooms were clean, pool was good, frontline staff were friendly.

Initial room was not ocean view despite the booking clearly stating ocean view, management seems disconnected and despite numerous issues no one ever said sorry and acknowledged the issues. Lights and tv in the room didn’t work. I had to ask for water as this didn’t seem to be part of the usual daily housekeeping routine. There were multiple issues, nothing was seamless as it should be in an ‘international standard’ hotel. After I’d booked I got a confirmation advising construction works would be happening Monday to Friday and As I was staying a long weekend I thought that would be too much interruption however works continued all weekend.

The hotel setting was excellent and sea view was the best.

I didn't think of anything I didn't like.