Hotel Barrancas del Cobre by Balderrama Hotel Collection

centrico y muy cerca del parque

Hotel is at Chepe station km 626 (not 622 as advertised). The hotel is pleasant and quiet but the staff are lacking in customer service skills. They do not know the local area ( I was give a lot of inaccurate information). They do not follow through (I was dropped off at the adventure park and they did not return for pickup). There is no food or drink onsite - they refer all meals and activities to the sister hotel a 10 minute walk away (which is extremely overpriced). I requested a horseback tour - it never happened (the staff failed to schedule it). The local area is very beautiful and scenic but the staff really ruined my experience here with their lack of attention!

Bed bugs, and 3” roaches. Staff is too busy fooling around, they don’t attend well and have a horrible attitude. I was charged breakfast twice. The ticket to go eat and the time of check-out. I was attacked, mocked and yelled at by the staff until I paid. All employees of all hotels are related or friends and have each other’s back, wasn’t able to leave either way nor catch a ride to my destination since they’re the only form of transportations. Stay in Creel and transport to the park like my friends, better service, prices, and things to do. DONT STAY HERE!

Hotel muy agradable pero sin cocina, te tienen que trasladar a otro hotel "hermano" muy cercano para los alimentos. No te dan opciones de menu, solo puedes comer el único plato que se haya preparado a un precio caro, aunque la comida está DELICIOSA.

Excelente. Sólo agregaría que variarían las opciones de comida; ya que es muuuuy cara para el turismo nacional y eso evita que se consuma más.

This is a good hotel, next to train station. Room was clean but illumination inside was poor... staff was very friendly.

La habitación es buena .. nos toco lluvioso asi q no se podia hacer mucho.. no me gusto q el precio de la habitación no te incluye nada todo te quieren cobrar incluso publicidad engañosa lei que contaba con áreas de cafe/te y galletas gratis para los huéspedes y al llegar ahi TODO tiene costo.. todavia la srta de recepción nos dijo "tiene como un mes q cobramos ese servicio".. en medio de la nada y sin q te ofrezcan mas q Un litro de agua por habitacion.

Es un hotel con buenas instalaciones, el único problema de la zona es que no hay taxis ni transporte público, hay que caminar mucho, por lo demás esta bien

We came to see the Barrancas de Cobre. There is no view from this hotel, but it is right beside the station. There were no facilities at this hotel, it felt like a poor relation to its big sister up the hill, the Mirador, which had spectacular views. We had to go there for breakfast and dinner and anything else we may have needed! It was not clear if this was low season or not, but it seemed quite empty and there were a few workmen around working on the fences, roofs, front desk and more. Given a choice with hindsight, I would stay up the road in the Mirador.

La prioridad es el hotel Mirador (justo enfrente y de la misma cadena), por lo que la atención y servicios en éste es bastante regular y mas bien mediocre. Olvidé una bolsa de maquillaje en mi habitación al terminar mi estancia y cuando la recogí, más de la mitad de mis cosas habían desaparecido. No lo recomiendo.