Hilton Garden Inn Denton

Clean rooms and great and friendly service

Easy check in and out. Also it was clean

Pillows were pretty bad. The air conditioning had a urine smell. I complained and it seemed to improve for a couple days, started the notice the odor again the last day. Also could not get cold water the the shower, also complained about that and did not notice any improvement for that.

This hotel is rather run down. I felt most of the staff was polite, Chris in particular, but one of the managers was a bit rude. The carpet was shabby and the bathroom smelled like mildew.

The hotel lost my reservation. I spent 25 minutes on hold while it was worked out. I was traveling for a wedding and this dampened my mood for hours. Maybe Travelocity should also send the hotels the confirmation reminders as well.

Location close to UNTD Great staff

Loud air conditioner Loud noise from nighty car racing after midnight Room smells bad

Air conditioning in my apartment went out on 8/3 and I booked a room for the night and it was a good experience. Clean, comfortable room and good staff. 8/4 air conditioning still not fixed, I booked another night. Unfortunately I accidentally put in the wrong date 8/11 by mistake. I had to rebook again for the right date. My bad. But since the 8/11 date was non refundable I had to use it. The first two stays were perfectly fine with no issues. The third stay, the one I screwed up on was not so good. Showed up and digital key wouldn’t work, went to front desk and got a physical key that also didn’t work, went to desk and employee had to make another key card and came to room to make sure it worked. When I finally got into my room, I went to take a shower, when I tried to adjust shower head it came off in my hand. I screwed it back on but it continued to leak. I will put the 3rd night down as an anomaly caused by me having had a long day at work and the karma of my bad attitude that day making things go wrong. I have to say, that even though my 3 stay didn’t work out as well possible, the staff was always helpful and professional and recommended the on site restaurant and other local attractions, a recommendation I didn’t need as I am a local resident but I appreciate that they are sharing information on things that available in my hometown.

Staff very friendly and courteous!!

Staff very friendly and courteous!