Maspalomas Resort by Dunas

Spanish staff was mostly very nice and accommodating.

Sadly, our stay at Maspalomas Resort by Dunas was in some ways disappointing. We have stayed at the Suites and Villas part of the hotel prior to Covid and were very much looking forward to our stay - especially with two kids. Unfortunately we learned that the Resort part of the hotel is quite different in many ways. We checked in into a (apparently) newly renovated apartment. It was overall good and well-equipped however the air conditioning was not working very well. It got really hot, especially at night. Also, the whole hotel complex was having several power outages a day. Dining facilities are only inside, which makes it very crowded and noisy. Food choices are overall good, however there are few vegetarian and almost no vegan options. Since there is no outside dining area, the restaurant is getting crowded, noisy and very hot inside. Also, many of the dishes and glasses were dirty. Only one time during our week long stay were we made aware of the beverage list that came with our all inclusive booking. Drinks were will very little alcohol, there is no Coke, and the overall diversity of drinks was disappointing. If you’re looking for local tapas this is also not the place to dine. There are plenty of options outside the hotel complex which are way better foodwise. A big downside has also been the animation team. The animation is done by a French speaking team, completely leaving out any kids not speaking French. And even if you speak French, there are very little possibilities for young kids, almost no activities where they can participate. The animation team consisted of very young French people, at night you could not sit at the bar and have a conversation as it was just too loud to talk. The pool area during the day has also been dominated by screaming and yelling by the animation team. When experiencing one of the regular power outages during night entertainment, the animation team began screaming (in order to bring back the electricity?!

Breakfast and all meals very good.

I had ordered one-Bedrooms Bungalow and paid Euro 2.228.92., but did not got what I have ordered. Very confusing.

nice room, reasonable food, reasonable entertainment, shower rooms available for late departures

noise around main pool, very loud entertainment team, taking money in pounds instead of offering euro payment- really poor exchange rate paying in pounds. Unpaid intern tried to resolve but unsatisfactory

Bungalows were kept very clean, cleaning staff were excellent. Food was very nice, always a good choice. Plenty of activities for children and adults. Animacion team were very good.

The night time entertainment on some nights was a little quiet. The children loved the shows, singing, dancing but were not interested by bingo night for example.

Härligt med bungalow även om de är lite gamla. Hittade dessvärre en kackerlacka på rummet men i övrigt var det väldigt rent. Maten var god. Ganska hög ljudnivå vid poolen och i restaurangen, en del tar dessvärre med bäbisar till Kanarieöarna. Överlag är det prisvärt tack vare bungalowen och att slippa vanliga hotellrum!

the location

room too far away with bad hip

Staff and the overall resort beauty!! Rooms are decent and swimming pools and other kids entertainment are good All inclusive was great, food and drinks all day were enjoyable. Food options were really good.

No Spa, Sauna or good Gym facilities. Shuttle to the nearby beaches were at odd times so not much of use. Costly as compared to other resorts in the area. Getting veg main course was possible but they weren't great. Swimming pools are dated.

Food was delicious! They provided every day something different, we got even sushi and tacos . Like home made. Near by ocean. Near by city. Staff members very friendly! We rent a car from hotel. So you don't need to go and search for car rentals.

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restaurant, food choice & quality rooms are clean animation staff is great

rooms are very basic new year's eve animation is very poor wifi connexion is super slow only 1 very small tv hanging on a wall in the living room coffee machine is a filter machine swimming pool surounding area is leaning, meaning sunbath are not on a flat surface reception staff is not friendly overal value for money is really low