Hacienda del Conde member of Meliá Collection Golf and Spa - Adults only - Small Luxury Hotel of the World

Mooie en rustige omgeving. Ruime kamer. Heerlijk en afwisselend buffet.

Facilities at the hotel were good and the golf course was fantastic. The weather in this part of Tenerife is not as good as the South of the island as there is often cloud, but it is very green and for golf it is probably better than the South being slightly cooler.

It is expensive and the staff asking at every point for you to add a further 10% gratuity became annoying as well as excessively expensive. The staff have also been trained to say “No” as their default position - Is there a way to avoid changing rooms mid way through our stay - No. Can we alter this golf time - No. Can you get my luggage to reception so I can leave at 8.15am - No. They were always polite and friendly but in an 8 day stay it was always “No” and this took the shine off what was otherwise a lovely hotel!

This was a return trip for our anniversary and my 60th birthday and the hotel couldn't have done much more (other than a room upgrade) to make us feel special. We love the tranquility of the hotel. No matter how busy it is you can always find a quite space to sit and relax or read a book. The pools were never too busy and there are always plenty of sunbeds.

We did notice, however, that the buffet offerings for both breakfast and evening meal were not quite as good as last time. Evening meals in particular just lacked 'completeness...there would be a great cut of meal or fish, beautifully cooked but then nothing to pair it with. Stroganoff without rice etc just a little disappointing. The water situation is also frankly ridiculous. You get water in your room daily, you can help yourself to water during the day but come the evening meal and you pay for water at ridiculous prices.

L’hôtel est magnifique. La partie bar et le charme de l’hacienda. L’emplacement idéal, notamment pour le golf. Les chambres sont spacieuses et très bien équipées. Le petit déjeuner magnifique.

Il y a quelques détails qui ont un peu gâché le séjour. Nous avons eu besoin d’aller à la pharmacie en urgence dans le village de Buenavista del Norte. Le monsieur au desk n’a pas voulu appeler un taxi sans prétexte que c’était trop proche (15 minutes à pied) et n’a proposé aucune autre solution, seulement d’y aller à pied, sans même nous indiquer le chemin. De même que lors de notre départ, pas de personnel pour prendre les valises et gros bagages de golf à la Chambre. Nous avons du tout porter dans les escaliers.. pas vraiment les prestations d’un hôtel 5 étoiles. Autrement personnel adorable, notamment Paolo.

Bel emplacement, confort, qualité, professionnalisme.

Rapport qualité prix pour les repas .

L’hôtel est au calme, les chambres confortables. Literie parfaite pour nous, bain très apprécié et petite attention dans la chambre :)

La suite donnait sur une terrasse dont nous n’avons pas réellement profité car la vue était sur le filet du golf… mais ce n’est qu’un détail !

Very good room size, quality fittings

Many levels and not all had lifts