Courtyard Pittsburgh Settlers Ridge/Robinson Township

Room capacity

Everyday clean and check in

I've left one-star reviews before, but I've never experienced anything this aggressive or threatening from hotel staff. During my recent stay, the bartender was absent from the bar for roughly 20 minutes. When another guest simply asked where he'd been, he became aggressive and threw them out. He then came back to the bar and started bragging about it to me and another patron. When we didn't play along, he turned on us. He was visibly intoxicated. He repeatedly threatened to physically remove me from the hotel — telling me I could "get my stuff from my room later." He also claimed he was going to call commanders at a local Army Reserve unit to have me ejected. I'm an Army reservist. That threat was unhinged. This wasn't a bad night of service. This was an intoxicated employee making explicit physical threats to a guest who had done nothing wrong. I've contacted hotel management directly and am waiting to see how this is handled. Stay elsewhere until this is addressed.

Staff was kind. Very pleasant.

Tried check in 1 hour early. Said rooms wernt ready. Check in at 3. Went to our room. It was dirty, bed still a mess from whoever stayed the night before, old food,towels all over. Staff did get us a new room right away. And we're very pleasant.

Location is perfect, staff professional and friendly and room was immaculate.

Doesn’t have a microwave which to me is a pain. Overall awesome.

Loved the room it was clean and put together

My only complaint is there was no free breakfast. The breakfast was actually like a café and you had to pay.

Regarding reservation 5342715971, I am writing to dispute the cancellation and request a full refund for the service I paid for. The property’s claim regarding my early check-in request is inaccurate and does not reflect the actual circumstances of my reservation. I believe this information was fabricated as a justification to cancel my booking. Since the reservation was cancelled by the property based on false pretenses, I expect a prompt refund of the total amount paid. Please let me know the steps required to process this immediately.

Regarding reservation 5342715971, I am writing to dispute the cancellation and request a full refund for the service I paid for. The property’s claim regarding my early check-in request is inaccurate and does not reflect the actual circumstances of my reservation. I believe this information was fabricated as a justification to cancel my booking. Since the reservation was cancelled by the property based on false pretenses, I expect a prompt refund of the total amount paid. Please let me know the steps required to process this immediately.