Tivoli Hotel

Excelente Ubicación, buena vista desde la habitación

El baño estaba sucio. El shower door estaba roto y la puerta se caía. Las sábanas eran muy pequeñas y la cama se deshacía apenas uno entraba en la cama. El desayuno es excelente, pero el comedor estaba muy lleno y se armaban largas filas para entrar.

Sehr gutes Frühstück, das Zimmer war etwas eng, dafür das Badezimmer schön gross. Die Lage war zu Fuss o.k. - 15 Minuten bis zum Bahnhof.

Für den Preis fand ich das Zimmer etwas eng.

Alt

Very friendly staff, very nice and clean room with comfy bed and sea view, good breakfast although a choice of food was bit limited. Close to the city centre, Tivoli fairgrounds and a railway station are just a few minutes walk away. I will definitely consider staying here on my next visit to Copenhagen.

Bathroom could do with shower gel.

The location is great, rooms basic to standard and breakfast good.

Extremely disappointing experience - poor handling of a simple booking issue My wife arrived after a long day of travelling, only to be met with one of the most disappointing customer service experiences we have ever had at a hotel. The booking had been made and fully paid for well in advance through Booking.com. However, when she arrived, the receptionist (or reception manager) was unable to find her name connected to the booking confirmation number. Instead of taking ownership of the situation and helping resolve it, my wife was told that because the reservation was made through a third party (Booking.com), there was nothing the hotel could do and that she would have to solve it herself. When she asked what she was supposed to do, the response was essentially: “Figure it out, it’s not our problem.” Anyone who has tried to contact Booking.com customer service knows this is not a simple process, and in situations like this, the hotel should communicate directly through the partner channels available between the property and Booking.com, not leave a guest who has already paid stranded at reception. After around two hours, another receptionist stepped in, contacted Booking.com, and solved the issue. We later learned that the hotel had recently changed PMS systems, which appears to have caused the problem. Clearly, this was not an issue created by us as guests. Mistakes and technical problems can happen, we understand that. What matters is how they are handled. Unfortunately, the attitude and lack of willingness to help at the beginning were unacceptable, especially considering this was a five-night stay that had already been paid for. My wife ended up checking out early and booking another hotel. This is the first negative review I have ever written on Booking.com. I usually prefer resolving issues directly, which is why I contacted the hotel’s booking office twice before posting this. Unfortunately, I never even received a reply. Overall, disappointing!

Pænt og indbydende. Dejlig morgenmad.

Lidt småt værelse til tre personer.

Værelset - opgradering til suite.

Alt var OK.