Riad Au 20 Jasmins

The staff were really helpful and kind -accompanying us to our taxi when we need to be early for a flight .Breakfast was good .The room was large and comfortable

Expedia rates this Riad as "impressive". Well, they're many impressive riads in Fez, but this is not one. The building is nice and could be a wonderful riad, but it's poorly managed and maintained with a result far worse than in pictures. It's definitely not a 4 starts hotel, as pretended, rather a B&B. Two people take turns 24 hours, sleeping in the sofas. They do their best, but this is not the kind of service one can expect. Breakfast is correct, not excellent. The rooms in the upper floor are too hot, even in April. Those in the terrace level may be hell. In short, considering the fares, choose another place to stay. ps. All this lack of professionalism is consistent with the first problem we had with the riad, they overbooked and ask me to cancel the reservation. Only thanks to Expedia pressure they accept to keep our booking. Bad idea anyway...

Excellent location and the owner and staff were very friendly. Food was excellent. The building and rooms are beautiful! You could never guess such beauty behind that beautiful small door.

We had to call and wait a while since there was no one in the property when we arrived.

Friendly staff.

We would not recommend this hotel although the staff were very friendly. The bathroom was dark, and the shower terrible. We had ordered a room with a jaccuzi and asked that they tell us if it was working OR WE WOULD BOOK SOMETHING ELSE. They waited until we could not cancel before writing us the day we were to arrive to tell us that INDEED IT WAS NOT WORKING and they had no other. We were not happy and that was dishonest. Also our roomn was very dark.

it was beautiful, great location in the Medina, and the staff were very helpful and friendly

the AC unit was not very effective at cooling down the room

Position and facilities. Staff also was nice and friendly

Beautiful rooms for good prices, very nice and honest people who will help you with everything, I am very happy that I met these people and can only recommend it

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In realta’ l Indirizzo a cui credevo corrispondesse il Riad e’ l altro omonimo della loro compagnia... ma Chiarito l equivoco non ci sono stati problemi. Il riad si trova comunque in una posizione strategica