Fairfield Inn & Suites by Marriott Houston Conroe

Friendly helpful front desk.

On the second to last day of our visit, we returned to our room to find four maintenance people in there, taking our mattress and replacing it. There was no access to our room and there were four strangers in our room with our belongings. There were no managers to be found to talk to, and nobody spoke English. The mattress that we had for the first three nights was absolutely perfection and the mattress they replaced it with was horrible. It was so baffling.it seemed very odd that they were in our room. Four men.

Safe & clean

Location

Breakfast was ok. Hot coffee is always a good thing. The receptionist when I checked in was very nice and helpful.

The ventilation system was awful. I woke up after a rainy night outside and most of my things inside were damp, from the paper I wrote a note on to the clothes I put on my back. And it smelled like Houston used to smell before they got good air conditioning.

Breakfast was excellent

Checkin exceedingly slow; wasn't even acknowledged while the only person at the desk worked on a phone reservation. At check out, no one was even at the front desk. I don't expect red carpet, but a little courtesy goes a ways.