Alexander's Suites

view was amazing

We stayed at Alexander Suites from August 25th to August 28th, 2025, as a group of seven guests occupying three rooms. Unfortunately, our experience was far from what we expected, and several serious issues during our stay significantly affected our comfort, safety, and overall satisfaction. Non-Functional Jacuzzi: One of the main reasons we chose this property was the private jacuzzi advertised with our room. However, the jacuzzi stopped working on the first day of our stay and remained out of order for the entire three-night reservation. Despite informing the staff, no effort was made to replace this key amenity. Electrical Hazard – Guest Electrocuted: Even more concerning was a serious safety issue involving one of the decorative lamps in the room. The cord was poorly held together with electrical tape, and the lamp shorted out, causing one of our guests to be electrocuted and the fuse to trip. When we reported the incident, the response from staff was shockingly dismissive—we were told to flip the switch back on, and although we were promised someone would check it the next day, no one ever followed up. No medical assistance was offered, and the issue was never properly addressed. We found this not only unacceptable but extremely negligent. Alexander Suites declined to offer any compensation or refund for the jacuzzi — a premium amenity we paid extra for — which remained non-functional throughout our stay. This response was completely unacceptable.

The hotel is one of the best places we have stayed. Front desk and all rounder helper Essan is excellent in helping from the beginning to the end. Breakfast in front of the house with caldera view is awesome.

So good

Beautiful property. I will stay here again.

Nice, rustic feel, very clean, friendly and helpful staff, amazing view of the caldera. Nice breakfast and clean pool.

The view of the Caldera from this property was out of this world. The staff was kind and helpful. The property its a short walk from the main street.

Great location with incredible view of the caldera . Close walk to the main strip yet just away from the large crowds. Friendly and accommodating staff and the included breakfast is a nice addition . Easy location to access transportation to different parts of the island/ port etc

No front desk service all the time. No wifi service at all. But they claim they have wifi. It never works. For front desk service, they will tell you to contact through WhatsApp. But they never respond to it.

Property is as advertised.