Hotel Residence Torino Centro

Posizione eccellente, struttura impeccabile, personale gentile e disponibile. Ci torneremo di sicuro, grazie mille.

We liked the room a lot. Very spacious.

We stayed at this hotel in early June with my wife and two kids. Our Torino train was late, which caused us to miss our train to Rome. Knowing we wouldn’t make our connection I booked this hotel at 10:52 PM to ensure we would have a place to sleep. When we arrived to Torino near midnight, TrenItalia said they had arrange for a hotel room for us at this same hotel, which meant we had two reservations. When we arrived at the hotel the front desk person said our hotels.com reservation was non-refundable (true) and that he could not provide a full or partial refund. He suggested I call the manager the next day. When I called the next day, the manager wasn’t available so the hotel suggested I send an email and they would respond later in the day. I sent the email but received NO response. I called two days later and once again the manager was busy and couldn’t come to the phone. They said they would respond to my email that day, but once again didn't. After my third call 2 days later I was still unable to reach the manager, but I got an email response. The response was dismissive and said they could not issue a refund because they had held the room for me. The room was only booked from 11 PM to midnight (when I cancelled), and no one else was coming at that point. I sent a response to the hotel, and after more than a week have not heard back. While I think I should get at least a partial refund, that’s not the main point. The staff is rude and unresponsive to customers. Beware.

*2 people, 1 night* The hotel was perfect for a night's kip between trains to/from Porta Susa: convenient, very comfortable and well equipped. The only drawback was having to lug suitcases up the steps to reception; the man sitting next to the receptionist looked as though he was there to help, but he didn't.

This was opposite the station, over the pedestrian crossing. The room was well furnished, with good lightning, and very smart. The main room had a door, then a small corridor leading to the bathroom, then another door to the hotel passageway, which kept out any hotel noise. Curtains blocked unwanted light. WiFi was good. There was a safe and fridge. It was easy to walk into the city centre, or there are trams and buses. There are food outlets nearby. Staff were friendly and efficient. There is a lift, although there are some steps to the front door, if that matters to you

Perfectly situated across the road from Porta Susa mainline train station/metro/bus station this hotel is also an easy 15-20 minute flat walk to both Porta Nuova and Piazza Castella. Our room was spacious, light and airy with A/C and 2 french doors opening on to balconies; sadly we felt unable to to open these due to the constant road noise, day and night. The hotel has a small but peaceful garden at the back, free of noise; a room overlooking this would have been a much better experience. Breakfast was buffet style with everything we wanted and more, although there did not appear to be any restocking once items were finished; by 0900 the selection was limited. There are several good restaurants within a 10 minute walk, and a lovely gelateria right next door.

I was looking for an easy night’s rest, for my kids and myself, in between an evening arrival at Porta Susa and a next-morning departure from Porta Nuova; I naturally happened upon Hotel Residence Torino Centro. With literally less than 5 minutes’ walk from the train platform to the hotel’s front desk, it could hardly have been more convenient upon arrival, while the immediate vicinity of the metro station made it a breeze to get to our connecting train the next day. The staff at reception were friendly and efficient, both evening and morning; the room, although far from modern, was big, clean, quiet, and comfortable; and the price we paid was fair for the value we got. That was, really, all I was looking for. Were I to spend some days in Torino, I’d probably choose to stay elsewhere, to better feel the local vibe, rather than the transient nature of the surroundings of a major railway station. But for an in-transit rest or anything like it, we’ll surely be back again in the future.

La struttura è situata molto vicino al centro e a due passi dalla stazione FS Porta Sysa

The hotel is old which gives it a certain charm. The staff are absolutely excellent and very helpful. Breakfast superb. Rooms are large and comfortable - the only gremlins are those that others comment on, no kettle (an English thing) and the road noise can be quite invasive until you get used to it. The hotel is about a 20 min walk to the centre of Turin and a few more mins to the Palace. Overall great location to visit Turin.

Very nice people