La Quinta by Wyndham Abilene Mall

Carpet was wet like it had been cleaned but socks got wet and made entry really slippery with shoes, room had moldy smell, dirty rags left hanging on shower curtain rod, bedding had stains.

Front desk staff were awesome at checking. We dropped off our luggage and went to vist hospitalized family. When we returned later that night we found dirty sheets, dirty floor, dirty non-working phone, dirty/dusty surfaces, freezer full of previous guests food,mold in bathroom, no hand soap in bathroom, bathroom floor sticky and broken lock on door.

Our first room was not cleaned and then the second one the ac took all night to cool the room

The room was affordable and available over holiday stay. It is nice that all rooms are pet friendly. Pet fee is actually $50.00/night.

Our first room, the lock was jammed. After going and getting two new keys from reception, we were assigned to a different room. Our late checkout request was approved, but not honored at La Quinta. We returned from the coffee shop at 10:45 am (normal checkout is 11, late checkout was supposed to be 12,) our key had already been turned off at 10:45. My pet was inside the room, and the lady explained we were too close to checkout time, so the keys turned off before we checked out. I showed her our email stating the late checkout request had been approved, and she told me late checkout only for hotel members. We didn't get back into our room until right after 11, reception had to use the master key to let us enter, they did not charge us for checking out late because we were locked out until after 11, but they would have charged us if we hadn't been locked out a second time, we were fully under the impression that our late checkout was approved.

Location

Too many grass burs for pets. My room's microwave unplugged. Microwave wcists ire looked like a fire hazard. One lamp missing light bulbs. I didn't feel floors were very clean.