Novotel Vines Resort Swan Valley

Nice peaceful location. Hotel had a lot of amenities and some of the staff were really lovely.

Beds too soft. Breakfast buffet was mid-level quality. Some staff very unhelpful and inefficient. Rooms were okay- basic- and my room had the only safe that had not been upgraded yet so didn’t work (thankfully I tested it before I used it)

Breakfast was great staff were lovely

Getting to our rooms and the staurs were a big hard for my 82 year old mum

Three bedroom apartment was clean and tidy. Very spacious as well. Absolutely gorgeous view of the golf course. Quiet at night.

When we checked in, the lady at the front desk was very abrupt and slightly rude. When we got to the apartment, the tiles in the bathrooms and kitchen/dining/living area were very wet (I assume freshly mopped).

There were so many positive things I wanted to write about this place like the most comfortable beds, the beautiful layout, the great breakfasts and the most helpful staff in the grounds when getting lost and the restaurant staff particularly Sharon. However the complete lack of understanding, consideration and compassion after I have ended up in hospital has sullied my experience. Another family member informed reception that I had been hospitalised very late at night and there would be issues with my husband vacating the room by 10am. The staff member insisted that check out was 10am regardless. So now my poor husband who was already exhausted due to circumstances beyond his control before I was hospitalised, is now also sleep deprived has to drive 45 km in a city he has never been to before.

Great venue with great amenities.

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Drinks & dinner

Request for room location ignored. Pool water cold with pool showing signs of uncleanliness with ‘duck poo’ obvious.