JW Marriott Chicago

Great room, very large bathroom. Staff very friendly and gym well equipped. Beautiful hotel, located in the Loop

In the evenings although well located, the area was not lively, it is mostly the business area of Chicago. Price Quality ratio quite high: you had to add the breakfast which was tasty but like in a restaurant, for the price I've paid I would have loved to have the breakfast fully included.

Absolutely unhelpful staff.

I was crying at the counter. Scared and alone and the man working there says “ma’am can you step to the side. Garbage under the chair in my room. Ripped shades. Gross paste in the bed.

Assistenza e professionalità, il ristorante harieta

wish there was a fridge

I would not be post this review had I not struggled with my experience. We checked out on May 14, it has been well over 10 days and at least 7 business days have passed but I have not received a refund on my incidentals' fee of $6,600 for 3 rooms!! For starters we are tourists in the US and to charge such a hefty amount for incidentals and not refunding it in time can really cause trouble for us as tourists! We have been trying the reception, the account and the customer service but to no avail! They just seemed to have washed their hands of any responsibility now and accounts will only accept a voicemail and get back to you at their easy breezy convenience. Please do think twice as visitors, $6,600 is no laughing matter!